Customer Experience Specialist

Kroger; Hoffman Estates (IL); On-site; USD 25,000 - 36,000; Full time

Job summary

Kroger is seeking a customer service-oriented associate to support front-end operations and deliver a positive shopping experience in our store. The role emphasizes friendly interactions, accurate check-out, and adherence to safety and store policies.

Ideal candidates have a High School diploma or GED and strong math, communication, and teamwork skills. Microsoft Word and Excel familiarity is a plus for daily tasks and reporting.

Qualifications

• High School Diploma or GED required.
• 6 months related experience or training; or equivalent combination of education or experience.
• Effective interpersonal and customer service skills.
• Good math skills (ability to add, subtract, multiply and divide).
• Sound judgement/decision making skills.
• Friendly, approachable/outgoing demeanor/team player.
• Ability to work in a fast paced environment.
• Good oral and written communication skills.

Responsibilities

• Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment.
• Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business.
• Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading/unloading heavy items and helping them to retrieve out of reach items.
• Anticipate customer needs; effectively communicate with them and respond to questions and resolve issues in a timely manner to strengthen customer loyalty.
• Oversee front end operations to meet or exceed sales, profit and labor goals through effective cost control, labor efficiencies, excellent service and shrink control; ensure front end cleanliness, maintenance and sanitation.
• Determine work priorities and task lists to consistently maintain adequate front end conditions.
• Ensure prompt, accurate customer check-out and front-end associates adhere to company policies, as well as local, state and federal laws/regulations.
• Train, monitor and coach associates on all front end policies and procedures including proper handling of product, tender and coupons, scanning error procedures and price checks to reduce shrink and waste.
• Communicate pricing and signage discrepancies to the pricing coordinator.
• Provide back-up coverage for the service operations manager in their absence (excluding hiring and discipline).
• Gain/maintain thorough knowledge of checkout transactions policies and procedures, operations and bookkeeping: complete voids, refunds, daily exception reports, perform cash tender pickups, coin canister exchanges, till/coupon audits per company standards.
• Operate equipment (e.g., scanner, register, scale, check approval machine) per company standards.
• Assist with front-end functions (e.g., checkout transactions, stocking, bagging, cart collection and cleaning).
• Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management; report any illegal activity.

Skills

Customer service

Communication

Teamwork

Cash handling

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Kroger is seeking a customer service-oriented associate to support front-end operations and deliver a positive shopping experience in our store. The role emphasizes friendly interactions, accurate check-out, and adherence to safety and store policies.

Ideal candidates have a High School diploma or GED and strong math, communication, and teamwork skills. Microsoft Word and Excel familiarity is a plus for daily tasks and reporting.