Front-End Cashier & Customer Service Pro

Kroger; Reno (NV); On-site; USD 19,000 - 23,000; Full time

Job summary

Kroger Reno is seeking a Customer Service Associate to assist customers and process sales while upholding the company values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities include delivering excellent customer service, operating the cash register, processing refunds and exchanges, and maintaining the appearance and accuracy of the checkstand area. The role requires weekend work and ability to work in a fast-paced environment.

Qualifications

• High school diploma or GED or equivalent
• Six months cashier experience
• Minimum 18 years of age (19 in Idaho/Alaska for tobacco)
• Ability to pass drug test
• Ability to work in a fast-paced environment
• Ability to work weekends on a regular basis, work any shift and overtime as needed
• Ability to organize/prioritize tasks
• Accuracy/attention to detail

Responsibilities

• Deliver and encourage other associates to deliver excellent customer service
• Perform cashier functions, including open/close register, ring sales, complete tender transactions, bag merchandise, make money drops and knowledge of produce codes
• Complete file maintenance log for price discrepancies
• Maintain cleanliness of checkstand area to housekeeping standards
• Answer telephones
• Comply with all corporate policies
• Promote and follow Company initiatives
• Verify all Electronic Article Surveillance Tags are deactivated or removed from products at point of sale
• Respond to Electronic Article Surveillance pedestal activations and verify tag removal, as necessary
• Maintain all store accounting functions
• Prepare bank deposit of excess funds (cash and checks)
• Open and close desk
• Process refunds, exchanges, money orders and transfers, bill pay, gift cards, purchase orders, equipment rentals
• Provide lottery service and fish and game licenses
• Send/receive faxes
• Administer lost and found
• Run vendor reports
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Skills

Excellent customer service

Cashiering

Attention to detail

Team player

Education

High School Diploma or GED

Tools

POS system

Cash handling

Job description

Kroger Reno is seeking a Customer Service Associate to assist customers and process sales while upholding the company values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities include delivering excellent customer service, operating the cash register, processing refunds and exchanges, and maintaining the appearance and accuracy of the checkstand area. The role requires weekend work and ability to work in a fast-paced environment.