Front-End Cashier: Customer Service Pro

Kroger; Pasadena (TX); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Tuition reimbursement

Associate discounts

Career growth programs

Job summary

The Kroger Family of Companies is hiring at the Pasadena, TX store for a Customer Service Clerk role. You will assist customers, operate the checkstand, process transactions, issue refunds, manage price discrepancies, and ensure the checkout area meets cleanliness standards.

Responsibilities include handling cash, opening/closing the desk, and providing lottery and other services while maintaining courtesy, accuracy, and compliance with store policies.

Qualifications

• High school diploma or GED or equivalent.
• Six months cashier experience to work at Customer Service Desk.
• Must be 18+ years old (19+ in some states for tobacco).
• Ability to pass a drug test.
• Ability to work weekends in a fast-paced environment.
• Knowledge of company policies and procedures.

Responsibilities

• Deliver and encourage other associates to deliver excellent customer service.
• Perform cashier functions, including open/close register, ring sales, complete tender transactions, bag merchandise, and knowledge of produce codes.
• Complete file maintenance log for price discrepancies.
• Maintain cleanliness of checkstand area to housekeeping standards.
• Answer telephones and comply with all corporate policies.
• Promote and follow Company initiatives.
• Verify all Electronic Article Surveillance Tags are deactivated or removed from products at point of sale.
• Respond to Electronic Article Surveillance pedestal activations and verify tag removal, as necessary.
• Maintain all store accounting functions.
• Prepare bank deposits of excess funds (cash and checks).
• Open and close the customer service desk.
• Process refunds, exchanges, money orders and transfers, bill pay, gift cards, purchase orders, equipment rentals.
• Provide lottery service (except Alaska) and fish and game licenses.
• Send/receive faxes.
• Administer lost and found.
• Ability to work cooperatively in a high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Cashier experience

Customer service

Fast-paced environment

Weekend shifts

Education

High school diploma or GED

Job description

The Kroger Family of Companies is hiring at the Pasadena, TX store for a Customer Service Clerk role. You will assist customers, operate the checkstand, process transactions, issue refunds, manage price discrepancies, and ensure the checkout area meets cleanliness standards.

Responsibilities include handling cash, opening/closing the desk, and providing lottery and other services while maintaining courtesy, accuracy, and compliance with store policies.