Dynamic Front-End Cashier & Customer Service

Kroger; Cypress (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger in Cypress, Texas is seeking a customer-focused associate to assist customers and process sales. You will deliver exceptional service at the service desk, handle cash transactions, and maintain store standards at the checkstand.

The role includes responsibilities from cashier duties to store accounting and customer support, with emphasis on accurate pricing, policies adherence, and a proactive customer experience.

Qualifications

• High school diploma or GED, or combination of relevant education and experience.
• Six months cashier experience to work at Customer Service Desk.
• Minimum 18 years of age (19 in Idaho/19 in Alaska if selling tobacco).
• Ability to pass drug test.
• Ability to work weekends on a regular basis, work any shift and overtime as needed.
• Knowledge of company policies, procedures, and organizational structure.

Responsibilities

• Deliver and encourage other associates to deliver excellent customer service.
• Perform cashier functions, including open/close register, ring sales, complete tender transactions, bag merchandise, make money drops and knowledge of produce codes.
• Complete file maintenance log for price discrepancies.
• Maintain cleanliness of checkstand area to housekeeping standards.
• Answer telephones.
• Comply with all corporate policies.
• Promote and follow Company initiatives.
• Verify all Electronic Article Surveillance Tags are deactivated or removed from products at point of sale.
• Respond to Electronic Article Surveillance pedestal activations and verify tag removal, as necessary.
• Maintain all store accounting functions.
• Prepare bank deposit of excess funds (cash and checks).
• Open and close desk.
• Process refunds, exchanges, money orders and transfers, bill pay, gift cards, purchase orders, equipment rentals.
• Provide lottery service (except Alaska) and fish and game licenses.
• Send/receive faxes.
• Administer lost and found.
• Run vendor reports.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation
• Knowledge of company policies, procedures, and organizational structure

Job description

Kroger in Cypress, Texas is seeking a customer-focused associate to assist customers and process sales. You will deliver exceptional service at the service desk, handle cash transactions, and maintain store standards at the checkstand.

The role includes responsibilities from cashier duties to store accounting and customer support, with emphasis on accurate pricing, policies adherence, and a proactive customer experience.