FRONT DOOR RECEPTIONIST

New York City Campaign Finance Board; All (MO); On-site; USD 39,000 - 46,000; Full time

Job summary

The New York City Campaign Finance Board seeks Clerical Associates to serve as Front Door Receptionists. Responsibilities include directing visitors, managing appointments, and providing information on services. Candidates should have a high school diploma and clerical experience. Strong keyboard skills are required.

Qualifications

• One year of satisfactory clerical experience.

Responsibilities

• Receive and direct customers to appropriate units.
• Perform case searches and issue tickets.
• Review documents and explain available services.

Skills

Keyboard familiarity

Education

High school diploma or equivalent

Job description

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New York City Campaign Finance Board provided pay range

This range is provided by the New York City Campaign Finance Board. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$39,763.00/yr - $45,728.00/yr

APPLICANTS MUST BE PERMANENT IN THE CLERICAL ASSOCIATE CIVIL SERVICE TITLE OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE.

IF YOU ARE HIRED PROVISIONALLY IN THIS TITLE, YOU MUST TAKE AND PASS THE CIVIL SERVICE EXAM, WHEN IT BECOMES AVAILABLE, TO BE ELIGIBLE FOR CONTINUED EMPLOYMENT.

Family Independence Administration provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs/services, such as: temporary cash assistance, SNAP, childcare, eviction prevention services, adult protective services, job training, employment plans/support, domestic violence assistance, child support enforcement, etc.

FIA is requesting to recruit three (3) Clerical Associate (CA) Level III's to function as Front Door Receptionists.

Under the direction of the Front Door Reception (FDR) Supervisor, with latitude to exercise independent judgment and initiative, the Front Door Receptionist is responsible for efficiently routing visitors to the appropriate service area within the Family Independence Administration Model Center, including those applying for Public Assistance, Medicaid, and Food Stamps benefits, as well as those with scheduled appointments.

The Front Door Receptionist will:

• Receive and direct customers to the appropriate unit within the Model Office, providing information when possible; ask the reason for the visit and document the customer's arrival and time; access the appointment log and review scheduled appointments using the Front Door Electronic Reception System (FRED) to determine if the individual has an appointment.

• Perform a case search in FRED; issue numbered and color-coded tickets according to visitor policy; issue children’s corner passes to parents/guardians with children; direct individuals to the appropriate floor for case management or food stamp reception.

• Review appointment letters, court papers, or other documents; batch received materials, applying codes from appropriate coding sheets to prepare files or other processing needs; explain available services; determine if customers have emergencies for quick service; assign passes/tickets and inform customers of locations and color codes for each service area.

• Distribute Public Assistance, Medicaid, and Food Stamps Application Kits; review and respond to applicant questions; assist in accessing case information or seeking walk-in assistance for employment, domestic violence, or other issues.

Work Locations: Brooklyn (275 Bergen St.) and Queens (88-11 165 St.)
Hours: 9:00-5:00
Position: Clerical Associate - 10251

Minimum Qualifications

High school diploma or equivalent; one year of satisfactory clerical experience.

Skills Requirement

Keyboard familiarity with a minimum of 100 keystrokes per minute.

Additional Information

This position is open to qualified persons with disabilities eligible for the 55-a Program. Indicate this at the top of your resume and cover letter.
Employees may be eligible for federal loan forgiveness programs; more info at https://studentaid.gov/pslf/.
Residency in NYC generally required within 90 days; certain titles may qualify for residency in neighboring counties after 2 years of service.
The City of New York is an equal opportunity employer committed to diversity and inclusion.