Campus Receptionist -Evenings

Southern Careers Institute; San Antonio (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Campus Receptionist to create a welcoming atmosphere for students and visitors. This role involves managing a multiline telephone system, directing calls, and providing essential information about the organization. The ideal candidate will possess strong communication skills and be able to multitask effectively in a busy environment. Join a team that values education and supports student success, while enjoying a dynamic work environment that fosters professional growth and development.

Qualifications

• Strong knowledge of Microsoft Office Suite and industry-standard computers.
• Ability to prioritize, multitask, and adapt to a flexible schedule.

Responsibilities

• Answer incoming calls and route them to appropriate personnel.
• Greet visitors and provide information about the organization.
• Maintain confidentiality of institute information, especially student data.

Skills

Microsoft Office Suite

Communication Skills

Interpersonal Skills

Conflict Resolution

Organizational Skills

Education

Some college or equivalent in related fields

Tools

Fax Machines

Printers

Job description

The Campus Receptionist is responsible for operating the multiline telephone system, answering incoming calls, and directing callers to the appropriate personnel.

ESSENTIAL DUTIES, RESPONSIBILITIES, AND EXPECTATIONS

1. Create a positive first impression on all visitors by being friendly, calm, and courteous to students, customers, and vendors;
2. Retrieve voice mail messages and forward them to the appropriate personnel;
3. Answer incoming calls, determine their purpose, and route them accordingly;
4. Maintain a clean and professional front area;
5. Take and deliver messages or transfer calls to voicemail when necessary;
6. Create files, review prospective student documents for accuracy, make copies, and scan documents into the system;
7. Create and/or run reports as required;
8. Provide information about the organization, including address and directions;
9. Greet on-site visitors, determine their purpose, and notify the appropriate personnel;
10. Monitor activity at the front door of the campus;
11. Maintain confidentiality of institute information, especially student data;
12. Manage outgoing mail and handle incoming mail, packages, and courier deliveries;
13. Maintain and assist with fax machines, including sending, receiving, and routing faxes;
14. Process payments for services and products;
15. Order and maintain office supplies;
16. Create and print documents such as fax cover sheets, memos, and reports;
17. Perform clerical duties like filing, photocopying, and collating;
18. Represent the institute professionally and positively at all times;
19. Maintain regular, punctual attendance.

QUALIFICATIONS

The requirements below are representative of the knowledge, skills, and abilities needed for successful performance. Reasonable accommodations may be made for individuals with disabilities.

Education and/or Experience:

• Certificate showing at least one year of college or technical school completion;
• OR, 3-6 months of related training and work experience;
• OR, equivalent combination of education and experience.

Computer Skills:

• Strong knowledge of Microsoft Office Suite and experience with industry-standard computers, printers, and fax machines.

Writing and Communication Skills:

• Clear and concise communication, both verbal and written, with diverse communities, students, team members, and instructors;
• Active listening and understanding of various issues;
• Strong interpersonal skills;
• Ability to maintain a calm and friendly demeanor when assisting students.

Skills, Abilities, or Other Qualifications:

• Ability to prioritize, multitask, work under pressure, meet deadlines, and adapt to a flexible schedule;
• Work independently with minimal supervision;
• Take initiative and exercise sound judgment within guidelines;
• Interface effectively with staff, students, and management;
• Perform conflict resolution and analyze situations critically;
• Motivate and coach students towards goal achievement;
• Research and interpret student records and policies effectively;
• Maintain confidentiality and comply with FERPA regulations;
• Be highly organized and attentive to detail;
• Possess a passionate belief in the value of our education programs.

Qualifications

Skills

Behaviors

Motivations

Education

Required

Some college or equivalent in related fields.

Experience

Licenses & Certifications

Equal Opportunity Employer. This employer is committed to notifying all applicants of their rights under federal employment laws. For more information, review the 'Know Your Rights' notice from the Department of Labor.