Receptionist (Suffolk): Full-time

ForKids, inc.; Suffolk (VA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Receptionist to create a welcoming environment for visitors and manage administrative tasks. This role involves answering calls, maintaining security, and assisting with community engagement activities. The ideal candidate will possess strong customer service skills, be proficient in Microsoft Office, and have a minimum of two years of office experience. Join a team dedicated to making a difference in the community and enjoy a dynamic work environment where your contributions are valued.

Qualifications

• Minimum two years of office experience required.
• Knowledge of Microsoft Office programs is essential.

Responsibilities

• Answer and disperse incoming calls and take messages as needed.
• Greet and properly direct all agency visitors.
• Assist with community engagement and fundraising activities.

Skills

Microsoft Office

Customer Service

Active Listening

Time Management

Critical Thinking

Problem Solving

Data Entry

Education

High School Diploma or GED

Job description

The Receptionist ensures a positive first impression to all visitors, answers the telephone, grants visitors access to the building, and performs administrative tasks for the agency.

Administrative

RESPONSIBILITIES

• Clearly answer and disperse all incoming calls and take written messages when needed.
• Maintain security of agency entrance door by buzzing people in.
• Greet and properly direct all agency visitors.
• Prepare and maintain staff, intern, and visitor sign-in logs.
• Maintain a log and distribute visitor and vendor badges for the building.
• Assist Development Department in issuing and distributing donation receipts for in-kind items; maintain in-kind donation log; instruct volunteers on entering item donations; store items in donation room.
• Keep a log (donor name / date / amount / check #) of all checks and cash received at front door via walk-ins or via U.S. mail.
• Write receipts for all rent/deposit payments, cash, and gift card donations received at the administrative office; make copies of donations and bring monetary gifts to the Finance Department.
• Prepare and distribute incoming and outgoing mail, shipments, and faxes.
• Maintain neat and clean appearance in reception area and staff workroom.
• Manage and maintain agency copiers; call for copier maintenance/repair when needed; train other staff members in the use of copiers. Order supplies for copiers as necessary.
• Assist employees in the preparation, organization and success of Backpack Drive, Thanksgiving Baskets program, Holiday Toy Shop, and other special events as assigned.
• Assist Volunteer Coordinator as on-site liaison for volunteer coordination and supervision
• Place bi-weekly supply orders with Landmark office receptionist to ensure adequate supply of cleaning items, paper products, office supplies, and copier supplies.
• Assist with entering maintenance requests for Birdsong in Facility Dude database; ensure supplies are obtained and procedures are followed in the event of inclement weather.
• Assist with communication to cleaning company.
• Assist with the building’s recycling.
• Assist with maintaining the Community Resource Patio.
• Assists with maintaining Mini Mojo, and the indoor food pantry.
  
  

Customer Service

• Provide service to internal and external customers according to standards as outlined in ForKids Customer CARE Manual.
  
  

Financial Management

• Use agency resources (financial and non-financial) prudently.
• Acknowledge and follow the financial policies of the agency.
  
  

Grants Data Management

• Accurately complete all required data reporting in accordance with established guidelines.
  
  

Community Engagement

• Participate in development and fundraising activities as needed and requested (ex: meeting with donors, attending fundraising events).
• Regularly engage, support and collaborate with volunteers to provide a meaningful experience
  
  

Education and Experience: Must have a high school diploma or GED and a minimum of two years office experience.

Essential Functions, Knowledge, Skills And Abilities

• Knowledge of Microsoft Office programs and the internet.
• Knowledge of the basic principles of customer service.
• Skilled at active listening, time management, speaking to others, critical thinking, problem solving, and reading comprehension.
• Ability to communicate ideas so others will understand.
• Ability to listen to and understand information and ideas spoken and read.
• Ability to enter data accurately and efficiently.
• Ability to lift at least 25 lbs, bend, crouch, sit for long periods, walk daily, and climb ladders and stairs occasionally.
• Ability to see details at close range (within a few feet).
• Ability to combine pieces of information to form conclusions or results.
• Valid driver’s license with no more than three minor moving violations and/or accidents combined within the last 3 years, and no major moving violations in the past three years.