FRONT DOOR RECEPTIONIST

NYC Department of Health and Mental Hygiene; All (MO); On-site; USD 35,000 - 50,000; Full time

Job summary

The NYC Department of Health and Mental Hygiene is seeking Clerical Associates to serve as Front Door Receptionists. Responsibilities include directing visitors, performing case searches, and providing information on public assistance services. Candidates must have a high school diploma and clerical experience.

Benefits

Public Service Loan Forgiveness

Qualifications

• One year of satisfactory clerical experience.
• Ability to type at a minimum of 100 key strokes (20 words) per minute.

Responsibilities

• Efficiently routing visitors to appropriate service areas.
• Performing case searches and issuing tickets.
• Handing out application kits and responding to applicant questions.

Skills

Keyboard familiarity

Education

Four-year high school diploma

Job description

1 day ago Be among the first 25 applicants

APPLICANTS MUST BE PERMANENT IN THE CLERICAL ASSOCIATE CIVIL SERVICE TITLE OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE.

IF YOU ARE HIRED PROVISIONALLY IN THIS TITLE, YOU MUST TAKE AND PASS THE CIVIL SERVICE EXAM, WHEN IT BECOMES AVAILABLE, TO BE ELIGIBLE FOR CONTINUED EMPLOYMENT.

Family Independence Administration provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs/services, such as: temporary cash assistance, SNAP, childcare, eviction prevention services, adult protective services, job training, employment plans/support, domestic violence assistance, child support enforcement, etc.

FIA is requesting to recruit three (3) Clerical Associate (CA) Level III's to function as Front Door Receptionists.

Under the direction of the Front Door Reception (FDR) Supervisor, with latitude to exercise independent judgment and initiative, the Front Door Receptionist is responsible for efficiently routing to the appropriate service area all individuals visiting a Family Independence Administration Model Center, including those applying for Public Assistance, Medicaid, and Food Stamps benefits, as well as those who are currently in receipt of assistance and have scheduled appointments.

The Front Door Reception Will

• Receive and direct customers to the appropriate unit within the Model Office by providing visitors with information where possible; asks the reason for the visit and documents the arrival and arrival time of the customer; accesses the appointment log and reviews the scheduled appointments using the filter options in the Front Door Electronic Reception System (FRED) to determine if individual has an appointment.

• Perform a case search in the Front Door Electronic Reception System (FRED); issues numbered and color-coded tickets according to the visitor policy utilizing the Front Door Electronic Reception System (FRED), issues children’s corner passes to parents/guardians accompanied by appropriately aged children; directs individuals to the appropriate floor for case management or food stamp reception area.

• Review appointment letters, court papers or other documents presented; batch received materials, by applying codes from appropriate coding sheet by category, in order to prepare materials for filing or other processing needs; explains the types of services available in the Model Office at all times; determines whether customers have an emergency in order to provide quick service and complaint resolution expeditiously; assigns appropriate pass/ticket to enter designated area, and informs customers of location and color associated with each service area.

• Hand out appropriate Public Assistance, Medicaid and Food Stamps Application Kits to individuals applying for benefits; reviews and responds to applicant’s questions; assists participants in accessing information regarding the status of their cases or seeking walk-in assistance with employment, domestic violence, or other issues.

Work Location: 2
Dekalb, 275 BERGEN ST. Brooklyn, NY
Jamaica, 88-11 165 ST, Queens, NY

Hours/Schedule: 9:00-5:00

CLERICAL ASSOCIATE - 10251

Minimum Qualifications

Qualification Requirements: A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.

Skills Requirement: Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

55a Program: This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement: New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information: The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.