Front Dest/Guest Services Associate (FT/PT, Year-Round)

Horizon Outdoor Hospitality; United States; On-site; USD 15,000 - 20,000; Full time

Benefits offered by this job

Competitive pay

Generous PTO

Career benefits

401k matching

Job summary

Two Capes Lookout is seeking a friendly, dependable Front Desk / Guest Services Associate to join our hospitality team. We welcome both full-time and part-time applicants and can offer scheduling flexibility for the right person.

You will greet guests, assist with check-ins/outs and reservations, answer questions, and help maintain a welcoming front desk and smooth guest experience.

Qualifications

• Friendly, personable and genuinely enjoys helping people
• Reliable and able to work independently
• Comfortable interacting with guests in a professional, welcoming manner
• Experience in hospitality, lodging, customer service, or similar service-oriented environments
• General computer skills including email, web-based systems and basic office tasks
• Strong communication and attention to detail

Responsibilities

• Welcome guests and provide a warm, professional first impression
• Assist with check-ins, check-outs, reservations, and guest questions
• Communicate with guests by phone, email, and in person
• Help resolve guest requests and concerns with a positive, solutions-oriented approach
• Provide information about the property and surrounding area
• Complete front desk and administrative tasks
• Use computers and basic hospitality software
• Communicate effectively with team members to ensure a smooth guest experience
• Help maintain a clean, organized front desk area

Job description

Two Capes Lookout is looking for a friendly, dependable, and service-minded Front Desk / Guest Services Associate to join our team.

This is a great opportunity for someone who enjoys working with people, creating a welcoming guest experience, and being part of a small hospitality team. We’re open to full-time or part-time applicants and can offer some flexibility with scheduling for the right person.

What You'll Do

• Welcome guests and provide a warm, professional first impression
• Assist with check-ins, check-outs, reservations, and guest questions
• Communicate with guests by phone, email, and in person
• Help resolve guest requests and concerns with a positive, solutions-oriented approach
• Provide information about the property and surrounding area
• Complete general front desk and administrative tasks
• Use computers and basic hospitality/property management software
• Communicate effectively with other members of the team to ensure a smooth guest experience
• Help maintain a clean, organized, and welcoming front desk area

If you're friendly, dependable, comfortable with people and computers, and enjoy providing great service, we'd love to hear from you!

Requirements

We're looking for someone who is:

• Friendly, personable, and genuinely enjoys helping people
• Reliable, responsible, and able to work independently
• Comfortable interacting with guests in a professional and welcoming manner
• Experienced in hospitality, lodging, customer service, or a similar service-oriented environment
• Comfortable with general computer skills, including email, web-based systems, and basic office tasks
• A good communicator with strong attention to detail
• Able to stay organized and calm when things get busy
• Flexible and willing to pitch in wherever needed

Hospitality or front desk experience is preferred, but we're also interested in candidates with strong customer service experience and the right attitude.

Benefits

• Competitive pay for all hours worked
• Generous yearly PTO
• Career-like benefits
• Matching 401k (after 6 months of employment)
• Fun and supportive team atmosphere