Front Dest/Guest Services Associate (FT/PT, Year-Round)

Horizon Outdoor Hospitality; Cloverdale (CA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Generous yearly PTO

Career-like benefits

Matching 401k after 6 months

Fun and supportive team atmosphere

Job summary

Two Capes Lookout seeks a friendly, dependable Front Desk / Guest Services Associate to join a small hospitality team in Cloverdale, CA. We welcome both full-time and part-time applicants and offer scheduling flexibility for the right candidate.

In this role you will greet guests, assist with check-ins/outs, handle reservations, and respond to inquiries by phone, email, or in person. Prior hospitality or customer service experience is preferred, along with solid computer skills.

Qualifications

• Hospitality, lodging, customer service, or similar service environment experience preferred.

Responsibilities

• Welcome guests and create a warm first impression.
• Assist with check-ins, check-outs, reservations, and guest questions.
• Answer calls, emails, and in-person inquiries.
• Resolve guest requests with a positive, solutions-focused approach.
• Provide information about the property and surrounding area.
• Perform front desk and administrative tasks.
• Use computers and property management software.
• Coordinate with team for smooth guest experience.
• Keep front desk area clean and organized.

Skills

Friendly

Dependable

Service-minded

Communication

Attention to detail

Team player

Computer literacy

Tools

Property management software

Job description

Two Capes Lookout is looking for a friendly, dependable, and service-minded Front Desk / Guest Services Associate to join our team.

This is a great opportunity for someone who enjoys working with people, creating a welcoming guest experience, and being part of a small hospitality team. We’re open to full-time or part-time applicants and can offer some flexibility with scheduling for the right person.

What You’ll Do

• Welcome guests and provide a warm, professional first impression
• Assist with check-ins, check-outs, reservations, and guest questions
• Communicate with guests by phone, email, and in person
• Help resolve guest requests and concerns with a positive, solutions-oriented approach
• Provide information about the property and surrounding area
• Complete general front desk and administrative tasks
• Use computers and basic hospitality/property management software
• Communicate effectively with other members of the team to ensure a smooth guest experience
• Help maintain a clean, organized, and welcoming front desk area

If you’re friendly, dependable, comfortable with people and computers, and enjoy providing great service, we’d love to hear from you!

We’re looking for someone who is:

• Friendly, personable, and genuinely enjoys helping people
• Reliable, responsible, and able to work independently
• Comfortable interacting with guests in a professional and welcoming manner
• Experienced in hospitality, lodging, customer service, or a similar service-oriented environment
• Comfortable with general computer skills, including email, web-based systems, and basic office tasks
• A good communicator with strong attention to detail
• Able to stay organized and calm when things get busy
• Flexible and willing to pitch in wherever needed

Hospitality or front desk experience is preferred, but we’re also interested in candidates with strong customer service experience and the right attitude.

• Competitive pay for all hours worked
• Generous yearly PTO
• Career-like benefits
• Matching 401k (after 6 months of employment)
• Fun and supportive team atmosphere