Front Desk & Visitor Experience Specialist

CBRE; Charlotte (NC); On-site; USD 32,000 - 46,000; Full time

Job summary

CBRE is seeking a friendly receptionist in Charlotte to support a busy office. You will greet visitors, answer calls, set up meeting rooms, handle mail and packages, and perform general clerical tasks.

This role is part of the Workplace Experience function, delivering world-class client service to visitors of a designated building. Strong communication and MS Office skills are essential, as is attention to detail and organizational ability.

Qualifications

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office (Word, Excel, Outlook).
• Strong organizational skills with an inquisitive mindset.
• Basic math skills for percentages, discounts, and markups.

Responsibilities

• Receive and direct incoming calls to appropriate personnel and voicemail.
• Greet clients, applicants, and visitors upon arrival. Issue visitor passes and parking validations and follow security protocols.
• Schedule and prepare meeting and conference rooms. This includes room setup, placing catering orders, and securing technological equipment. Request building and housekeeping services as needed.
• Perform general clerical duties including distributing office faxes and packages and ordering office supplies.
• Track incoming and outgoing packages, mail, and freight. Arrange messenger service as needed. Arrange hospitality services for guests such as transportation, tickets, reservations, etc.
• Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

Skills

Customer service

Communication

Microsoft Office

Organizational skills

Attention to detail

Basic math

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

CBRE is seeking a friendly receptionist in Charlotte to support a busy office. You will greet visitors, answer calls, set up meeting rooms, handle mail and packages, and perform general clerical tasks.

This role is part of the Workplace Experience function, delivering world-class client service to visitors of a designated building. Strong communication and MS Office skills are essential, as is attention to detail and organizational ability.