Front Desk Wellness Concierge – Sales & Service

Massage Envy; Closter (NJ); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Starting pay $18–$19 per hour

Commissions on memberships/retail/gift

Performance bonuses

Paid training

401k matching

Health insurance options

Employee discounts on services and ret

Job summary

Massage Envy is seeking a customer service focused Front Desk associate to join our growing multi-clinic organization. This role focuses on the client experience and maintaining a welcoming, professional environment for members and guests.

You will greet clients, schedule appointments, and confidently recommend memberships and services based on individual needs while upholding high service standards. Past hospitality or retail experience is preferred and a genuine desire to help people stay

Qualifications

• Career-minded and looking for long-term employment.
• Experienced in customer service, hospitality, retail, sales, healthcare, beauty, wellness, or another client-facing environment.
• Patient and comfortable working with a wide variety of personalities.
• Naturally warm, welcoming, and personable.
• Confident communicating face-to-face and over the phone.
• Comfortable recommending and selling products and services.
• Able to balance excellent customer service with business and sales goals.

Responsibilities

• Provide warm, professional, red-carpet customer service.
• Build genuine relationships with members and guests.
• Become a familiar and trusted presence within our local community.
• Listen carefully to clients and help guide their wellness experience.
• Recommend memberships, massage services, skincare treatments, enhancements, and retail products.
• Educate clients about services and wellness options without high-pressure sales tactics.
• Meet individual and team sales and service goals.
• Schedule and rebook appointments.
• Help maximize therapist and esthetician schedules.
• Handle calls, texts, questions, and appointment requests professionally.
• Assist with check-in, checkout, account questions, and client concerns.
• Resolve issues with patience and judgment.
• Maintain an organized, welcoming front desk environment.

Skills

Customer service

Hospitality

Sales

Punctuality

Communication

Professionalism

Team work

Multitasking

Job description

Massage Envy is seeking a customer service focused Front Desk associate to join our growing multi-clinic organization. This role focuses on the client experience and maintaining a welcoming, professional environment for members and guests.

You will greet clients, schedule appointments, and confidently recommend memberships and services based on individual needs while upholding high service standards. Past hospitality or retail experience is preferred and a genuine desire to help people stay