Front Desk & Visitor Services Specialist

Optalis Healthcare; North Olmsted (OH); Hybrid; USD 28,000 - 36,000; Full time

Job summary

Optalis Healthcare is seeking a friendly Receptionist to be the first point of contact for visitors, residents, and staff at our facility. You will manage the front desk, answer phones, direct visitors, and provide clerical support to operations.

Responsibilities include greeting guests, maintaining a visitor log, handling mail and packages, and assisting with data entry. Strong communication and organizational skills are essential in a fast-paced healthcare environment.

Qualifications

• High school diploma or equivalent.
• Experience in healthcare or office reception preferred.
• Excellent communication and customer service skills.

Responsibilities

• Answer phones courteously, direct calls, and take accurate messages.
• Welcome and direct visitors, vendors, and applicants; maintain visitor log.
• Provide accurate information to residents, families, and staff as requested.
• Sort and distribute mail, packages, and messages promptly.
• Assist with clerical tasks such as copying, filing, and data entry.
• Support survey readiness through professional conduct and accurate records.
• Strong communication and customer service skills.
• Organizational and clerical abilities.
• Proficiency with Microsoft Office and phone systems.
• Ability to handle multiple tasks in a fast-paced environment.

Skills

Customer service

Communication

Multitasking

Clerical skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Phone systems

Job description

Optalis Healthcare is seeking a friendly Receptionist to be the first point of contact for visitors, residents, and staff at our facility. You will manage the front desk, answer phones, direct visitors, and provide clerical support to operations.

Responsibilities include greeting guests, maintaining a visitor log, handling mail and packages, and assisting with data entry. Strong communication and organizational skills are essential in a fast-paced healthcare environment.