Front Desk & Visitor Experience Specialist

Optalis Healthcare; Grand Rapids, Northern (MI, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Optalis Healthcare in Grand Rapids, MI, is seeking a receptionist to serve as the first point of contact for visitors, residents, and staff. You will manage the front desk, answer phones, direct visitors, and provide clerical support to facility operations.

The role requires a high school diploma or equivalent and prefers experience in healthcare or office reception. Proficiency in Microsoft Office and phone systems, with the ability to multitask in a fast-paced environment, is essential.

Qualifications

• High school diploma or equivalent required.
• Experience in healthcare or office reception preferred.

Responsibilities

• Answer phones courteously, direct calls, and take accurate messages.
• Welcome and direct visitors, vendors, and applicants; maintain visitor log.
• Provide accurate information to residents, families, and staff as requested.
• Sort and distribute mail, packages, and messages promptly.
• Assist with clerical tasks such as copying, filing, and data entry.
• Support survey readiness through professional conduct and accurate records.
• Strong communication and customer service skills.
• Organizational and clerical abilities.

Skills

Communication skills

Customer service

Multitasking

Organizational skills

Professionalism

Education

High school diploma or equivalent

Tools

Microsoft Office

Phone systems

Job description

Optalis Healthcare in Grand Rapids, MI, is seeking a receptionist to serve as the first point of contact for visitors, residents, and staff. You will manage the front desk, answer phones, direct visitors, and provide clerical support to facility operations.

The role requires a high school diploma or equivalent and prefers experience in healthcare or office reception. Proficiency in Microsoft Office and phone systems, with the ability to multitask in a fast-paced environment, is essential.