Front Desk & Visitor Services Specialist

Occnet; Hot Springs (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

Occnet is seeking a receptionist to manage front-desk activities at our Arkansas location. You will answer calls, greet visitors, route messages, and support daily office operations with attention to confidentiality and quality improvement.

Ideal candidates have a high school diploma, office experience, and comfort working with the public in a fast-paced environment. This role requires reliability and teamwork in a community-focused organization.

Qualifications

• High school diploma or GED.
• Experience working in an office environment.
• Experience working with the public.

Responsibilities

• Answers incoming telephone calls, determines purpose of calls and forwards calls to appropriate personnel or department.
• Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
• Welcomes on-site visitors, determines nature of business and announces visitors to appropriate personnel.
• Records donations received on donation form.
• Maintains security by having visitors and volunteers sign in and out.
• Maintains safe and clean reception area.
• Maintains confidentiality of client information.
• Contributes to team effort.
• Participates in agency performance quality improvement.
• Performs other duties as assigned.

Skills

Office experience

Customer service

Job description

Occnet is seeking a receptionist to manage front-desk activities at our Arkansas location. You will answer calls, greet visitors, route messages, and support daily office operations with attention to confidentiality and quality improvement.

Ideal candidates have a high school diploma, office experience, and comfort working with the public in a fast-paced environment. This role requires reliability and teamwork in a community-focused organization.