Front Desk & Visitor Services Coordinator

Bethany Communities; Groveland, Northern (MA, KY); Hybrid; USD 25,000 - 30,000; Full time

Job summary

Bethany Communities is seeking a Front Desk Coordinator for its Northeastern Massachusetts community. The role supports information referral for residents, families, staff, and visitors and handles basic administrative tasks and computer duties as needed.

The candidate will answer calls, greet visitors, manage mail and deliveries, maintain office equipment, and assist with clerical duties while upholding confidentiality and professionalism in a diverse environment.

Qualifications

• High school diploma or GED required or equivalent experience.
• Basic First Aid/CPR certification where required; training offered.
• Able to read and comprehend simple instructions and write simple correspondence.
• Able to operate telephone, emergency call system, monitoring board or beeper, photocopier.

Responsibilities

• Answer incoming calls cheerfully and professionally; forward to appropriate staff.
• Retrieve and forward voicemails; deliver messages.
• Greet on-site visitors and direct to staff.
• Sort, route mail and accept deliveries; manage office supplies.
• Maintain copy and fax machines; print memos and documents as needed.
• Perform general clerical duties: filing, photocopying, collating.

Skills

Customer service

Telephone etiquette

Communication skills

Confidentiality

Education

High school diploma or GED

Tools

Telephone system

Photocopier/ Fax

Job description

Bethany Communities is seeking a Front Desk Coordinator for its Northeastern Massachusetts community. The role supports information referral for residents, families, staff, and visitors and handles basic administrative tasks and computer duties as needed.

The candidate will answer calls, greet visitors, manage mail and deliveries, maintain office equipment, and assist with clerical duties while upholding confidentiality and professionalism in a diverse environment.