Front Desk & Visitor Services Associate

State of West Virginia; Kanawha (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

State of West Virginia is seeking a reception position at the Charleston Headquarters facility. You will provide telephone coverage, greet visitors, issue badges, log deliveries, and support clerical tasks to ensure smooth operations.

The role requires at least a high school diploma and two years of office or customer-facing experience, with duties including emergency floor marshal support and flexible front desk coverage.

Qualifications

• Two years of full-time or equivalent part-time office work or customer-facing experience.
• High school diploma or equivalent; substitution with college hours or vocational training allowed.

Responsibilities

• Provide telephone coverage for agency lines, screen messages and provide general information.
• Greet visitors, screen status, issue badges and sign in/out via iLobby system.
• Maintain database of frequent visitors and escort visitors as needed.
• Receive hand deliveries and log them into iLobby; ensure pickups are signed out.
• Act as floor marshal in emergencies and support mailroom coverage.
• Provide front desk coverage and adjust hours to cover shifts from 8:00 AM to 5:00 PM.
• Perform clerical duties such as copying, scanning, filing, data entry and emails.
• Regular attendance is required; complete an internet-based profile assessment.

Skills

Customer service

Front desk operations

Education

High school diploma

Job description

State of West Virginia is seeking a reception position at the Charleston Headquarters facility. You will provide telephone coverage, greet visitors, issue badges, log deliveries, and support clerical tasks to ensure smooth operations.

The role requires at least a high school diploma and two years of office or customer-facing experience, with duties including emergency floor marshal support and flexible front desk coverage.