Front Desk & Visitor Experience Specialist

Westchester; Westchester (IL); On-site; USD 31,000 - 42,000; Full time

Job summary

Westchester is seeking a receptionist to greet visitors, direct inquiries, and support day-to-day office operations. The role requires friendly, professional interaction, basic clerical duties, and maintaining security and reception areas in a fast paced environment.

Ideal candidates have an associate degree or relevant certificate, plus familiarity with Microsoft Office. Spanish speaking preferred; high school diploma and on-the-job training may be considered, with prior receptionist experience

Qualifications

• Knowledge of administrative and clerical procedures.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Excellent customer service principles and practices.
• Ability to work independently.
• Strong interpersonal, coordinating, and organizational skills.

Responsibilities

• Greet visitors with a positive, helpful attitude.
• Monitor waiting room activity for visitor comfort.
• Assist visitors in finding their way around the office.
• Announce visitors when necessary.
• Answer, forward, and screen phone calls.
• Maintain security by issuing and collecting identification badges.
• Maintain the Visitor Log and reception area.
• Prepare meeting and training rooms; assist with travel plans.
• Sort and distribute mail; handle administrative tasks as needed.
• Coordinate meetings and contact suppliers on request.

Skills

Interpersonal skills

Organizational skills

Time management

Communication skills

Multitasking

Teamwork

Education

Associate degree in office studies

High school diploma

Office administration certificate

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Westchester is seeking a receptionist to greet visitors, direct inquiries, and support day-to-day office operations. The role requires friendly, professional interaction, basic clerical duties, and maintaining security and reception areas in a fast paced environment.

Ideal candidates have an associate degree or relevant certificate, plus familiarity with Microsoft Office. Spanish speaking preferred; high school diploma and on-the-job training may be considered, with prior receptionist experience