Front Desk & Visitor Experience Specialist

Donor Network of Arizona; Tempe (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Donor Network of Arizona is seeking a friendly, professional Receptionist to be the first point of contact for visitors and staff. You will manage front desk operations, greet guests, handle calls, and support daily office functions in a mission-driven environment.

The ideal candidate is customer-service oriented, organized, proactive, and comfortable working in a fast-paced setting. This on-site role offers growth opportunities while upholding our core values of empathy and professionalism.

Qualifications

• High School diploma or equivalent required.
• Excellent communication and customer service skills essential.
• Proficiency with Windows and MS Office applications.
• Reliable, punctual, and organized with attention to detail.

Responsibilities

• Welcome visitors and create a positive first impression through friendly, professional interactions.
• Greet guests, employees, vendors, and community members while providing exceptional customer service.
• Manage visitor registration, badge issuance, and sign-out procedures.
• Answer and route incoming phone calls in a courteous and professional manner.
• Process and distribute incoming mail and packages throughout the organization.
• Coordinate outgoing mail and ensure timely delivery and processing.
• Maintain inventory of kitchen, beverage, and office supplies.
• Order supplies and organize storage areas to support daily operations.
• Respond to public inquiries and provide general information about the organization and donation.
• Interact with vendors and service providers for maintenance, repairs, and office services.
• Report facility-related concerns and assist with follow-up as needed.
• Support departments with administrative projects and special assignments as needed.
• Perform other duties as assigned in support of organizational operations.

Skills

Communication

Empathy

Work Ethic

Professionalism

Customer experience

Adaptability

Organization

Windows

MS Office

Education

High School or Equivalent

Job description

Donor Network of Arizona is seeking a friendly, professional Receptionist to be the first point of contact for visitors and staff. You will manage front desk operations, greet guests, handle calls, and support daily office functions in a mission-driven environment.

The ideal candidate is customer-service oriented, organized, proactive, and comfortable working in a fast-paced setting. This on-site role offers growth opportunities while upholding our core values of empathy and professionalism.