Front Desk & Visitor Experience Specialist

Stanford University School of Medicine; Palo Alto (CA); Presencial; USD 36.000 - 48.000; Tempo integral

Resumo da vaga

Stanford University School of Medicine is seeking a receptionist to greet and direct visitors, answer phones, and perform general clerical and customer service tasks in support of a department or unit.

Responsibilities include signing in visitors, routing inquiries, maintaining directories, and ensuring reception area security and cleanliness. The role requires strong communication, organization, and multitasking abilities in a fast-paced environment.

Qualificações

• Excellent customer service and interpersonal skills.
• Excellent listening and verbal communication skills.
• Strong telephone skills.
• Demonstrated professionalism, maturity and tact.
• Basic computer skills and familiarity with office software and email applications.
• Ability to work independently with minimal supervision.
• Ability to follow through and complete assigned tasks.
• Strong organizational skills and attention to detail.
• Ability to handle multiple tasks simultaneously.

Responsabilidades

• Greet, sign in and route visitors to appropriate individuals.
• Answer phones and serve as a resource on unit procedures and general inquiries.
• Maintain employee and department directories.
• Ensure adherence to security by following procedures; monitor logbook; issue visitor badges.
• Maintain safe and clean reception area by complying with procedures, rules, and regulations.
• Schedule conference rooms and/or permits as appropriate.
• Sort and distribute mail. Receive and sign for delivery of packages.
• Maintain the general filing system.
• Monitor the use of supplies and equipment.
• May be responsible for petty cash.
• May serve as the point of contact for general maintenance, health and safety, and other facility concerns within the unit(s).

Conhecimentos

Customer service

Interpersonal skills

Listening skills

Verbal communication

Telephone handling

Organization

Work independently

Formação

High School diploma or equivalent

Descrição da vaga

Stanford University School of Medicine is seeking a receptionist to greet and direct visitors, answer phones, and perform general clerical and customer service tasks in support of a department or unit.

Responsibilities include signing in visitors, routing inquiries, maintaining directories, and ensuring reception area security and cleanliness. The role requires strong communication, organization, and multitasking abilities in a fast-paced environment.