Front Desk & Visitor Experience Specialist

Stanford Reglab; United States; Presencial; USD 35 000 - 48 000; Tempo integral

Resumo da oferta

Stanford University is seeking a Receptionist to greet and direct visitors, answer telephone and perform general clerical and customer service work in support of an office, department, school or unit.

The role requires excellent customer service, strong telephone etiquette and basic computer skills to maintain directories, calendars and records while ensuring security and a professional front desk presence.

Qualificações

• Excellent customer service and interpersonal skills.
• Excellent listening and verbal communication skills.
• Strong telephone skills.
• Demonstrated professionalism, maturity and tact.
• Basic computer skills and demonstrated experience with office software and email applications.

Responsabilidades

• Greet, sign in and route visitors to appropriate individuals.
• Answer phones and serve as a resource on unit procedures and general inquiries.
• Maintain employee and department directories.
• Ensure adherence to security by following procedures; monitor logbook; issue visitor badges.
• Maintain safe and clean reception area by complying with procedures, rules, and regulations.
• Schedule conference rooms and/or permits as appropriate.

Conhecimentos

Customer service

Interpersonal skills

Verbal communication

Telephone skills

Professionalism

Formação académica

High School diploma or equivalent

Ferramentas

Office software

Email applications

Descrição da oferta de emprego

Stanford University is seeking a Receptionist to greet and direct visitors, answer telephone and perform general clerical and customer service work in support of an office, department, school or unit.

The role requires excellent customer service, strong telephone etiquette and basic computer skills to maintain directories, calendars and records while ensuring security and a professional front desk presence.