Receptionist

Stanford Reglab; United States; On-site; USD 35,000 - 48,000; Full time

Job summary

Stanford University is seeking a Receptionist to greet and direct visitors, answer telephone and perform general clerical and customer service work in support of an office, department, school or unit.

The role requires excellent customer service, strong telephone etiquette and basic computer skills to maintain directories, calendars and records while ensuring security and a professional front desk presence.

Qualifications

• Excellent customer service and interpersonal skills.
• Excellent listening and verbal communication skills.
• Strong telephone skills.
• Demonstrated professionalism, maturity and tact.
• Basic computer skills and demonstrated experience with office software and email applications.

Responsibilities

• Greet, sign in and route visitors to appropriate individuals.
• Answer phones and serve as a resource on unit procedures and general inquiries.
• Maintain employee and department directories.
• Ensure adherence to security by following procedures; monitor logbook; issue visitor badges.
• Maintain safe and clean reception area by complying with procedures, rules, and regulations.
• Schedule conference rooms and/or permits as appropriate.

Skills

Customer service

Interpersonal skills

Verbal communication

Telephone skills

Professionalism

Education

High School diploma or equivalent

Tools

Office software

Email applications

Job description

Stanford University is seeking a Receptionist to greet and direct visitors, answer telephone and perform general clerical and customer service work in support of an office, department, school or unit.

PHYSICAL REQUIREMENTS

• Constantly perform desk-based computer tasks.
• Frequently sitting.
• Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 10 pounds.
• Rarely twist/bend/stoop/squat, kneel/crawl.

* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

At Stanford, every employee plays a part in our mission for a better tomorrow—from researchers to operations and from food services to educators. Join our team to work towards a future you believe in.

The job duties listed are typical examples of work performed by positions in this job classifications and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources by submitting a help ticket.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. See Admin Guide 1.7.4: Equal Employment Opportunity, Non-Discrimination, and

Greet and direct visitors, answer telephone and perform general clerical and customer service work in support of an office, department, school or unit.

Core Duties

• Greet, sign in and route visitors to appropriate individuals.
• Answer phones and serve as a resource on unit procedures and general inquiries.
• Maintain employee and department directories.
• Ensure adherence to security by following procedures; monitor logbook; issue visitor badges.
• Maintain safe and clean reception area by complying with procedures, rules, and regulations.
• Schedule conference rooms and/or permits as appropriate.
• Sort and distribute mail. Receive and sign for delivery of packages.
• Maintain the general filing system.
• Monitor the use of supplies and equipment.
• May be responsible for petty cash.
• May serve as the point of contact for general maintenance, health and safety, and other facility concerns within the unit(s).

Minimum Education and Experience

High School diploma or equivalent.

Knowledge, Skills and Abilities

• Excellent customer service and interpersonal skills.
• Excellent listening and verbal communication skills.
• Strong telephone skills.
• Demonstrated professionalism, maturity and tact.
• Basic computer skills and demonstrated experience with office software and email applications.
• Able to work independently with minimal supervision.
• Ability to follow through and complete assigned tasks.
• Strong organizational skills and attention to detail.
• Ability to handle multiple tasks simultaneously.