Front Desk & Visitor Experience Specialist

Newmark Group; Midland (MI); On-site; USD 30,000 - 42,000; Full time

Job summary

Newmark Group seeks a professional receptionist in Midland, MI to warmly greet visitors, answer calls, and support daily office operations. You will maintain sign-in protocols, provide information, and coordinate room scheduling while handling data entry and general inquiries with composure.

The role requires strong communication, multitasking, and teamwork to ensure a smooth front-office operation in a dynamic environment.

Qualifications

• Greet visitors, clients and staff in a courteous, professional manner.
• Maintain visitor sign-in procedures and issue visitor badges.
• Answer calls from desk phone and switchboard with accuracy and courtesy.
• Provide general information and direct inquiries to appropriate personnel.

Responsibilities

• Greet visitors and assist clients and employees in a professional manner.
• Maintain sign-in procedures and issue badges as required.
• Answer incoming calls via desk phones and switchboard.
• Provide accurate information and route inquiries appropriately.
• Assist with data entry and other administrative tasks.
• Schedule training sessions and conference rooms.
• Handle routine issues professionally and escalate as needed.
• Keep reception and waiting areas organized and presentable.
• May perform other duties as assigned.

Skills

Telephone etiquette

Multitasking

Crisis management

Interpersonal communication

Education

HS diploma or GED

Job description

Newmark Group seeks a professional receptionist in Midland, MI to warmly greet visitors, answer calls, and support daily office operations. You will maintain sign-in protocols, provide information, and coordinate room scheduling while handling data entry and general inquiries with composure.

The role requires strong communication, multitasking, and teamwork to ensure a smooth front-office operation in a dynamic environment.