Front Dest Receptionist →

Optalis Healthcare; Muskegon (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Optalis Healthcare in Muskegon is seeking a friendly Receptionist to be the first point of contact for residents, visitors, and staff. You will manage the front desk, answer phones, direct visitors, and provide basic clerical support.

The role requires a high school diploma, proficiency with Microsoft Office and phone systems, and strong communication and customer service skills. Healthcare or office reception experience is preferred.

Qualifications

• High school diploma or equivalent.
• Healthcare or office reception experience preferred.

Responsibilities

• Answer phones courteously, direct calls, and take messages.
• Welcome and direct visitors, vendors, and applicants; maintain visitor log.
• Provide accurate information to residents, families, and staff.
• Sort and distribute mail, packages, and messages.
• Assist with copying, filing, and data entry.
• Support survey readiness with accurate records.
• Maintain professional conduct and customer service.
• Operate MS Office and phone systems.
• Manage multiple tasks in a fast-paced environment.

Skills

Communication skills

Customer service

Multitasking

Professionalism

Education

High school diploma or equivalent

Tools

Microsoft Office

Phone systems

Job description

Optalis Healthcare and Rehabilitation of Muskegon

1061 W Hackley Ave, Muskegon MI, 49441

Position Summary:

The Receptionist serves as the first point of contact for visitors, residents, and staff, ensuring a professional and welcoming atmosphere. This role manages the front desk, answers phones, directs visitors, and provides clerical support to facility operations.

Key Responsibilities:

• Answer phones courteously, direct calls, and take accurate messages.
• Welcome and direct visitors, vendors, and applicants; maintain visitor log.
• Provide accurate information to residents, families, and staff as requested.
• Sort and distribute mail, packages, and messages promptly.
• Assist with clerical tasks such as copying, filing, and data entry.
• Support survey readiness through professional conduct and accurate records.
• Strong communication and customer service skills.
• Organizational and clerical abilities.
• Proficiency with Microsoft Office and phone systems.
• Ability to handle multiple tasks in a fast-paced environment.

Required:

• High school diploma or equivalent.

Preferred:

• Experience in healthcare or office reception role.

Physical & Work Requirements

• Prolonged sitting with occasional walking and standing.
• Ability to lift 5--40 lbs and push wheelchairs as needed.

Personal Attributes:

• Professionalism
• Compassion and empathy
• Integrity

EEO is the Law