Front Desk & Visitor Experience Coordinator

The Salvation Army USA Eastern Territory; Massillon (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

The Salvation Army USA Eastern Territory in Massillon, Ohio, is seeking a receptionist to support the Corps Officer with general office operations. The role concentrates on frontline duties, scheduling, client interaction, and coordinating communications.

You will greet visitors, screen calls, manage mail, and assist with donations processing and pantry scheduling. The position requires a high school diploma and strong computer skills; teamwork and reliability are essential.

Qualifications

• High school diploma or equivalent required; additional education is a plus.
• Experience as a receptionist or in a customer-facing role preferred.
• Strong written and verbal communication skills.

Responsibilities

• Manage Front Desk and greet visitors warmly.
• Assist with correspondence and scheduling.
• Answer and screen incoming calls promptly.
• Maintain reception area and ensure it is clean and inviting.
• Distribute mail and deliveries efficiently.
• Coordinate appointments and conference room reservations.
• Maintain visitor logs and basic security procedures.
• Provide support to other departments as needed.
• Assist in event planning and donor communications.

Skills

Effective written and oral comms

Proficient knowledge of computers (MS-

Good planning and multitasking

Ability to work independently or in a

Education

High school diploma or equivalent

Additional education or certification is a plus

Tools

Microsoft Word

Microsoft Excel

Microsoft Publisher

Job description

The Salvation Army USA Eastern Territory in Massillon, Ohio, is seeking a receptionist to support the Corps Officer with general office operations. The role concentrates on frontline duties, scheduling, client interaction, and coordinating communications.

You will greet visitors, screen calls, manage mail, and assist with donations processing and pantry scheduling. The position requires a high school diploma and strong computer skills; teamwork and reliability are essential.