Front Desk & Visitor Experience Coordinator

GL Virginia Shenandoah LLC; Glen Allen (VA); On-site; USD 25,000 - 36,000; Full time

Job summary

Elizabeth Adam Crump Health and Rehab Center in Glen Allen, VA is seeking an administrative front desk staff member to manage the telephone system, greet visitors, and support clerical operations at the front desk.

The role requires courteous communication, timely responses, and adherence to confidentiality and safety protocols while assisting residents, visitors, and staff. Equal opportunity employer.

Responsibilities

• Manages the telephone.
• Operate paging/telephone system as required.
• Answers calls timely and courteously.
• Directs calls promptly and accurately.
• Assists visitors upon arrival to the facility.
• Greets visitors upon entry to the building courteously.
• Assists those visitors by giving directions or contacting the person they have come to visit.
• Ensures all visitors/vendors sign in.
• Demonstrates customer service skills in every interaction via phone or in person.
• Offers assistance.
• Maintains a neat and orderly work area.
• Demonstrates awareness of environment and focuses attention on the front entrance.
• Performs other clerical duties as assigned.
• Attends in-service education programs to meet facility education requirements.
• Maintain confidentiality of resident and facility records information.

Job description

Elizabeth Adam Crump Health and Rehab Center in Glen Allen, VA is seeking an administrative front desk staff member to manage the telephone system, greet visitors, and support clerical operations at the front desk.

The role requires courteous communication, timely responses, and adherence to confidentiality and safety protocols while assisting residents, visitors, and staff. Equal opportunity employer.