Receptionist Other Staff

GL Virginia Shenandoah LLC; Glen Allen (VA); On-site; USD 25,000 - 36,000; Full time

Job summary

Elizabeth Adam Crump Health and Rehab Center in Glen Allen, VA is seeking an administrative front desk staff member to manage the telephone system, greet visitors, and support clerical operations at the front desk.

The role requires courteous communication, timely responses, and adherence to confidentiality and safety protocols while assisting residents, visitors, and staff. Equal opportunity employer.

Responsibilities

• Manages the telephone.
• Operate paging/telephone system as required.
• Answers calls timely and courteously.
• Directs calls promptly and accurately.
• Assists visitors upon arrival to the facility.
• Greets visitors upon entry to the building courteously.
• Assists those visitors by giving directions or contacting the person they have come to visit.
• Ensures all visitors/vendors sign in.
• Demonstrates customer service skills in every interaction via phone or in person.
• Offers assistance.
• Maintains a neat and orderly work area.
• Demonstrates awareness of environment and focuses attention on the front entrance.
• Performs other clerical duties as assigned.
• Attends in-service education programs to meet facility education requirements.
• Maintain confidentiality of resident and facility records information.

Job description

Elizabeth Adam Crump Health and Rehab Center, Glen Allen, VA 23060, USA

Description

Essential Job Functions:

This facility expects their employees to promote an atmosphere of teamwork with other employees and hospitality and comfort for its residents. Therefore, the list of duties is not all inclusive:

• Manages the telephone
• Operate paging/telephone system as required.
• Answers calls timely and courteously.
• Directs calls promptly and accurately.
• Assists visitors upon arrival to the facility
• Greets visitors upon entry to the building courteously.
• Assists those visitors by giving directions or contacting the person they have come to visit.
• Ensures all visitors/vendors sign in.
• Demonstrates customer service skills in every interaction via phone or in person.
• Offers assistance.
• Maintains a neat and orderly work area.
• Demonstrates awareness of environment and focuses attention on the front entrance.
• Performs other clerical duties as assigned:
• Assists the administrator or others with special tasks or projects.
• Performs duties related to mail handling and filing as needed.
• Prepares informational packets, brochures, etc., that are maintained in the front area for visitors.
• Assists with administrative duties as directed (including typical filing, posting accountings, data entreat.)
• Attend in-service education programs in order to meet facility education requirements.
• Be familiar with Standard Precautions, Exposure Control Plan, Fire Drill and Evacuation Procedures and know how to use the information.
• Maintain confidentiality of resident and facility records information.
• Others as directed by the supervisor and/or the administrator.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.