Front Desk & Visitor Coordinator — Mission Outreach

Rockford Rescue Mission; Rockford (IL); On-site; USD 19,000 - 27,000; Full time

Job summary

Rockford Rescue Mission seeks a receptionist/secretary to operate the front desk, answer phones, greet visitors, and support various administrative tasks. The role emphasizes confidentiality, professionalism, and a welcoming environment within the Mission facility.

The position involves coordinating with departments, maintaining reception area and files, and providing back-up support to the Executive Administrative Assistant as needed.

Qualifications

• Minimum requirement: high school diploma or GED.
• Must be able to deal tactfully with the public and possess good communication skills.
• Familiar with office equipment and basic operations.
• Good phone skills required.

Responsibilities

• Operate the telephone/intercom system and answer calls, routing to the proper department.
• Maintain confidentiality of all pertinent information.
• Create a welcoming atmosphere in the facility as a front desk representative.
• Answer the front door, direct visitors, and assist with general Mission information.
• Support secretarial duties and back up to the Executive Administrative Assistant as needed.
• Maintain orderly files and assist in daily reception area tasks.

Skills

Excellent communication

Phone etiquette

Public interaction

Education

High school diploma or GED

Tools

Office equipment

General office operations

Job description

Rockford Rescue Mission seeks a receptionist/secretary to operate the front desk, answer phones, greet visitors, and support various administrative tasks. The role emphasizes confidentiality, professionalism, and a welcoming environment within the Mission facility.

The position involves coordinating with departments, maintaining reception area and files, and providing back-up support to the Executive Administrative Assistant as needed.