Front Desk & Visitor Coordinator - Family Services

The Salvation Army USA Eastern Territory; Wilmington (DE); On-site; USD 20,664 - 24,796; Full time

Benefits offered by this job

Paid time off

Pension plan

Insurance options

Job summary

The Salvation Army USA Eastern Territory in Wilmington, Delaware, seeks a Receptionist for the Family Services department. This full-time role supports the lobby, doors, and desk operations, handling visitors, calls, and mail with professionalism.

The position offers $15.75 per hour, non-exempt, and immediate availability. Benefits include generous paid time off, a company pension plan after one year, and eligibility for supplemental insurance plans; schedule is Monday–Friday, 8:00 am–4:30 pm.

Qualifications

• High School Diploma and experience with a front desk/reception area.
• Good verbal communication skills and the ability to communicate with a broad variety of constituents.
• Child Protection Clearances required by Delaware’s Beau Biden Law (based on SBI and FBI Criminal Record Checks).
• Understanding and support of the mission and values of The Salvation Army.

Responsibilities

• Control the flow of foot traffic through the main lobby, directing or referring clients and associates to the correct departments.
• Receive and redirect telephone calls and mail/packages to appropriate parties.
• Answer phone calls, ensuring correct call routing.
• Greet and assist visitors and callers professionally.
• Take and record detailed messages for voicemails or callers who cannot be connected.
• Assist consumers with obtaining food from the food pantry.
• Complete mailing, sorting, and folding projects as directed.
• Maintain security measures in the reception area.
• Keep the reception area neat and clean; communicate cleaning needs to leadership or maintenance.
• Complete monthly food statistics.
• Ensure residents sign in and out as they enter or leave.
• Check resident handbags and luggage for food, illegal drugs, weapons, and other prohibited items.
• Accept packages and mail, record arrival dates, and deliver to the correct addressee.

Skills

Front desk experience

Verbal communication

Customer service

Education

High School Diploma

Job description

The Salvation Army USA Eastern Territory in Wilmington, Delaware, seeks a Receptionist for the Family Services department. This full-time role supports the lobby, doors, and desk operations, handling visitors, calls, and mail with professionalism.

The position offers $15.75 per hour, non-exempt, and immediate availability. Benefits include generous paid time off, a company pension plan after one year, and eligibility for supplemental insurance plans; schedule is Monday–Friday, 8:00 am–4:30 pm.