Front Desk Triage - Community Resource Navigator

ADP, Inc.; Aurora (IL); On-site; USD 23,000 - 26,000; Full time

Job summary

Hesed House in Aurora, IL seeks a Front Desk Triage specialist to be the welcoming face at our Community Resource Center. You will perform initial intake, triage needs, and connect guests to staff and resources, reporting to the SEEDS Case Management Director.

This full-time role requires compassion with boundaries, calm under pressure, and flexible hours including nights, weekends, and holidays. A high school diploma is required; a bachelor’s degree is preferred, and bilingual Spanish/English

Qualifications

• High school diploma or equivalent; bachelor's degree preferred.
• Experience in reception, customer service, social services, healthcare, or a related field.
• Strong verbal and written communication skills.
• Schedule is generally Monday to Friday, 9 to 5 PM.
• Availability to work flexible hours, including nights, weekends, and holidays.
• Ability to climb stairs and lift up to 50 lbs.
• Ability to pass background checks.
• Spanish/English bilingual skills a plus.

Responsibilities

• Welcome guests, visitors, and community members warmly and without judgment, in person and by phone.
• Conduct initial intake and triage to understand each guest's immediate needs and next steps.
• Recognize urgent needs or safety concerns and connect guests with staff or resources.
• Coordinate communication between guests, case managers, partner agencies, and Hesed House staff.
• Help guests navigate services and complete basic forms and applications.
• Keep accurate records and protect guests' confidential information.
• Keep the front desk organized and assist with other CRC needs.

Skills

Reception experience

Customer service

Verbal and written communication

Spanish/English bilingual (plus)

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Hesed House in Aurora, IL seeks a Front Desk Triage specialist to be the welcoming face at our Community Resource Center. You will perform initial intake, triage needs, and connect guests to staff and resources, reporting to the SEEDS Case Management Director.

This full-time role requires compassion with boundaries, calm under pressure, and flexible hours including nights, weekends, and holidays. A high school diploma is required; a bachelor’s degree is preferred, and bilingual Spanish/English