Front Desk Triage

Hesed House; Aurora (IL); On-site; USD 23,000 - 26,000; Full time

Job summary

Hesed House in Aurora, IL seeks a Front Desk Triage professional to be the first face guests see when they come to our Community Resource Center. This full-time role, reporting to the Director of SEEDS Case Management, welcomes people with dignity and guides them to the right resources and staff.

You'll intake visitors, triage needs, escalate safety concerns, coordinate with case managers and partner agencies, and help guests complete basic forms while keeping records confidential.

Qualifications

• High school diploma or equivalent; bachelor's degree preferred.
• Experience in reception, customer service, social services, healthcare, or related field.
• Strong verbal and written communication skills.
• Schedule is generally Monday to Friday, 9 to 5 PM.
• Availability to work flexible hours, including nights, weekends, and holidays.
• Ability to pass DCFS and criminal background checks.
• Experience with people experiencing homelessness or other vulnerable populations preferred; bilingual is a plus.

Responsibilities

• Welcome guests, visitors, and community members warmly and without judgment, in person and by phone
• Conduct initial intake and triage to understand each guest's immediate needs and next steps
• Recognize urgent needs or safety concerns and quickly connect guests with staff, emergency services, or community resources
• Coordinate communication between guests, case managers, partner agencies, and other Hesed House staff
• Help guests navigate services and complete basic forms and applications
• Keep accurate records and protect guests' confidential information
• Keep the front desk safe, calm, and organized, and pitch in on other CRC needs as they come up

Skills

Verbal & written communication

Customer service

Organization

Compassionate but firm

Bilingual Spanish/English (plus)

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk Triage

Full Time Aurora, IL, US

8 days ago Requisition ID: 1093

Salary Range: $17.00 To $19.00 Hourly

Front Desk Triage

Full-Time

Program: SEEDS Case Management

Pay: $17-19/hour

At Hesed House, we truly believe we are going to end homelessness. As a faith-based organization and a national model for ending homelessness, we're open 24/7, 365 days a year, serving more than 1,000 people annually through shelter, supportive housing, case management, and connections to healthcare, legal aid, job coaching, and rehousing services.

Our mission

"To feed the hungry, clothe the naked, shelter the homeless, and give people the chance to have hope again."

The Role

You'll be the first face people see when they come to our Community Resource Center looking for help, often on one of the hardest days of their lives. Reporting to the Director of SEEDS Case Management, you'll welcome every guest with dignity, understand what they need, and connect them to the right people and resources.

What you'll do:

• Welcome guests, visitors, and community members warmly and without judgment, in person and by phone
• Conduct initial intake and triage to understand each guest's immediate needs and next steps
• Recognize urgent needs or safety concerns and quickly connect guests with staff, emergency services, or community resources
• Coordinate communication between guests, case managers, partner agencies, and other Hesed House staff
• Help guests navigate services and complete basic forms and applications
• Keep accurate records and protect guests' confidential information
• Keep the front desk safe, calm, and organized, and pitch in on other CRC needs as they come up

You’ll Thrive Here If You...

• Are compassionate but firm, and comfortable setting clear boundaries
• Stay calm and use sound judgment when situations are stressful or unpredictable
• Can meet people "where they're at" and treat everyone with respect
• Like being the go-to person who helps people find their way

This may not be the right fit if you prefer a quiet, predictable environment or would rather avoid crisis situations.

What You Bring

• High school diploma or equivalent; bachelor's degree preferred
• Experience in reception, customer service, social services, healthcare, or a related field
• Strong verbal and written communication skills
• Schedule is generally Monday to Friday, 9 to 5 PM
• Availability to work flexible hours, including nights, weekends, and holidays
• Ability to climb stairs regularly and lift up to 50 lbs
• Ability to pass DCFS and criminal background checks
• Experience with people experiencing homelessness or other vulnerable populations preferred, "street smarts," and Spanish/English bilingual skills a plus
• Medical, dental, vision, and life insurance, starting your first full month
• Retirement plan with employer matchGenerous PTO, including vacation, personal days, and holidays
• Counseling and therapy services
• Wellness reimbursement and cell phone reimbursement

Be the welcome someone needs today.