Front Desk & Community Resources Navigator

Hesed House; Aurora (IL); On-site; USD 23,000 - 26,000; Full time

Job summary

Hesed House in Aurora, IL seeks a Front Desk Triage professional to be the first face guests see when they come to our Community Resource Center. This full-time role, reporting to the Director of SEEDS Case Management, welcomes people with dignity and guides them to the right resources and staff.

You'll intake visitors, triage needs, escalate safety concerns, coordinate with case managers and partner agencies, and help guests complete basic forms while keeping records confidential.

Qualifications

• High school diploma or equivalent; bachelor's degree preferred.
• Experience in reception, customer service, social services, healthcare, or related field.
• Strong verbal and written communication skills.
• Schedule is generally Monday to Friday, 9 to 5 PM.
• Availability to work flexible hours, including nights, weekends, and holidays.
• Ability to pass DCFS and criminal background checks.
• Experience with people experiencing homelessness or other vulnerable populations preferred; bilingual is a plus.

Responsibilities

• Welcome guests, visitors, and community members warmly and without judgment, in person and by phone
• Conduct initial intake and triage to understand each guest's immediate needs and next steps
• Recognize urgent needs or safety concerns and quickly connect guests with staff, emergency services, or community resources
• Coordinate communication between guests, case managers, partner agencies, and other Hesed House staff
• Help guests navigate services and complete basic forms and applications
• Keep accurate records and protect guests' confidential information
• Keep the front desk safe, calm, and organized, and pitch in on other CRC needs as they come up

Skills

Verbal & written communication

Customer service

Organization

Compassionate but firm

Bilingual Spanish/English (plus)

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Hesed House in Aurora, IL seeks a Front Desk Triage professional to be the first face guests see when they come to our Community Resource Center. This full-time role, reporting to the Director of SEEDS Case Management, welcomes people with dignity and guides them to the right resources and staff.

You'll intake visitors, triage needs, escalate safety concerns, coordinate with case managers and partner agencies, and help guests complete basic forms while keeping records confidential.