Front Desk Team Lead - NonExempt (104379)

Paycom - ATS; Missouri; On-site; USD 28,000 - 32,000; Full time

Job summary

Paycom - ATS Osage Beach, MO 65065 is seeking a Front Desk Team Lead to coordinate front office activities and supervise the receptionist team. You will guide check-in/check-out, verify patient insurance, and ensure accurate data entry while delivering courteous patient service.

The role requires supervisory experience, basic medical billing knowledge (CPT/ICD-9), and proficiency with Excel, Word, and Outlook. HIPAA compliance and confidentiality are essential.

Qualifications

• Two years of experience in a medical office.
• Minimum one year of supervisory experience.
• Basic knowledge of medical billing CPT/ICD-9 and HIPAA rules.

Responsibilities

• Directs patients, salespeople and visitors at check-in.
• Greet patients and assist with forms and demographic updates.
• Verify insurance eligibility and collect necessary information.
• Enter data into computer, generate encounter forms and reports.
• Schedule and balance appointments, collect payments, and issue receipts.
• Maintain confidentiality and adhere to safety policies.

Skills

Supervisory

Customer service

English communication

Medical billing

Excel

Word

Outlook

HIPAA

CPT ICD-9

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

# Front Desk Team Lead - NonExempt (104379)Osage Beach-Executive - Osage Beach, MO 65065Start Date 10/01/2026## OverviewSalary Range$20.00 - $23.00 HourlyPosition TypeFull TimeCategoryHealth Care## Description**SECTION 1: Job Summary (Summary of the basic functions of the position)**Coordinates activities of Front Office, supervises staff engaged in all receptionist functions of checking-in and checking-out patients in the Front Office by performing the following duties personally or through subordinates.**SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)*** Performs, assists and oversees subordinates in performing check-in and checkout duties.* Check-In Duties: + Directs patients, salespeople, and visitors. + Greets patient(s) at check-in window, answers questions, and provides assistance as necessary. + Instructs new patients in completion of medical history and information forms and updates for returning patient’s demographics and insurance information, as needed, checking forms for completion and signature(s). + Confirms patients' insurance eligibility with patient, copying all pertinent information. + Enters appropriate data into computer, retrieves data, types correspondence and reports. + Generates encounter form and superbill. + Compiles all information for visit, including referral information, and distributes to clinical staff. + Prepares folders and maintains records of new patients, compiles medical charts, reports, and correspondence. + Reviews medical records for completeness, assembles records into standard order, and files records in designated areas according to applicable alphabetic and numeric filing system.* Check-Out Duties: + Prepares medical charts, encounter forms, and superbills for next day’s clinics. + Greets patient at checkout window, answers questions, and provides assistance as necessary. + Retrieves superbills, verifies demographic and insurance information. + Enters appropriate data into computer, retrieves data, determines patient’s portion of payment due. + Collects payments and posts payment to patient’s financial record in computer, generate receipt for patient. + Schedules return appointments and provides patient with appointment card. + Balances charges and payments for each physician with superbills and monies. + Closes credit card machine. + Submits balanced report, superbills and monies to supervisor to prepare deposit.* Adjusts errors and resolves complaints.* Recommends establishment or revision of policies, recommends standards of performance.* Complies with Practice policies and procedures, reliable and punctual, cooperates with co-workers, and maintains patient and financial confidentiality. Performs these duties with minimum supervision, performs these duties in a timely fashion, performs these duties with accuracy, and performs these duties with courtesy and compassion for the patient.* Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.* Performs other duties that may be necessary or in the best interest of the organization## Qualifications**SECTION 3: Experience Requirements*** Minimum two years of work experience in a medical office.* Minimum one-year supervisory experience.**SECTION 4: Knowledge, Skills and Abilities Requirements*** Management and organizational skills to support and leader this function* Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations* Interpersonal skills to support customer service, functional, and team mate support needs + Able to communicate effectively in English, both verbally and in writing* Mathematical and/or analytical ability for basic to intermediate problem solving* Basic knowledge of medical billing coding, including CPT and ICD-9 coding, required.* Basic knowledge of Medicare rules and regulations, preferred.* Basic knowledge of medical billing procedures and medical insurance, including credit and collection procedures, required.* Basic knowledge of medical accounts receivable collection procedures, including knowledge of insurance correspondence, required.* Interpersonal skills to support customer service, functional, and team mate support needs + Able to communicate effectively in English, both verbally and in writing* Detail oriented, professional attitude, reliable* Basic to intermediate computer operation + Proficiency with Microsoft Excel, Word, and Outlook* Specialty knowledge of systems relating to job function* Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines**SECTION 5: Supervisory Responsibilities:*** Directly supervises employees in the Front Office.* Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.* Responsibilities include interviewing, hiring, and training employees, planning, assigning, and directing work; appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.