Front Desk

OLIVER STREET DERMATOLOGY MANAGEMENT LLC; Overland Park (KS); On-site; USD 16,531 - 22,041; Full time

Job summary

OLIVER STREET DERMATOLOGY MANAGEMENT LLC in Overland Park, KS is seeking a seasonal front desk clerk to handle routine clerical tasks, answer phones, greet patients, and support front-desk operations.

Responsibilities include maintaining office procedures, directing calls, assisting patients with the clinic, processing data, and ensuring accuracy while upholding safety policies and high-quality customer service.

Qualifications

• One year or more of retail or clinical front-desk experience.
• Detail oriented with professional attitude.
• Strong organizational and time-management skills.
• Excellent verbal and written English communication.
• Proficiency with Microsoft Excel, Word, and Outlook.
• Knowledge of HIPAA guidelines.

Responsibilities

• Maintains office procedures and assists with administrative tasks.
• Answers central telephone system and directs calls accordingly.
• Receives the public and answers questions, in person and by telephone; refers inquiries to the appropriate staff.
• Operates office machines and computers to ensure patients are processed correctly.
• Duplicates and distributes materials as necessary.
• Composes, types, and edits correspondence, reports, memoranda, and other material.
• Assists patients with the use of the practice/clinic facilities or services.
• Follows safety policies and promotes high-quality customer service.
• Performs other duties as needed.

Skills

Detail oriented

Professional attitude

Interpersonal skills

Written and verbal English

Analytical thinking

Basic computer skills

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Job Details

Job Location: Overland Park-135th - Overland Park, KS 66223

Position Type: Seasonal

Job Category: Health Care

SECTION 1: Job Summary (Summary of the basic functions of the position)

The front desk clerk performs routine clerical, secretarial and administrative work in answering telephones, receiving the public, providing customer assistance, data processing, and record‑keeping.

SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)

• Maintains office procedures and assists with administrative tasks.
• Answers central telephone system and directs calls accordingly.
• Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, patients, and others and refers, when necessary, to the appropriate manager, co‑worker, healthcare giver, or department.
• Operates office machines and computers as required to ensure patients are processed correctly and effectively.
• Duplicates and distributes materials as necessary.
• Composes, types, and edits correspondence, reports, memoranda, and other material.
• Assists patients with the use of the practice / clinic facilities or services.
• Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
• Performs other duties that may be necessary or in the best interest of the organization.

SECTION 3: Experience Requirements

One (1)+ year of retail or clinical front desk experience, preferred

SECTION 4: Knowledge, Skills and Abilities Requirements

• Detail oriented, professional attitude, reliable.
• Management and organizational skills to support the leadership of this function.
• Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations.
• Interpersonal skills to support customer service, functional, and team‑mate support needs.
• Able to communicate effectively in English, both verbally and in writing.
• Mathematical and/or analytical ability for basic to intermediate problem solving.
• Basic to intermediate computer operation.
• Proficiency with Microsoft Excel, Word, and Outlook.
• Specialty knowledge of systems relating to job function.
• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines.

SECTION 5: Supervisory Responsibilities

This position has no supervisory responsibilities.