Front Desk Team Lead - NonExempt

Paycom - ATS; Osage Beach (MO); On-site; USD 42,000 - 60,000; Full time

Job summary

Paycom - ATS is seeking a Front Office Supervisor for its Missouri medical office. The role oversees front desk staff handling patient check-in/check-out, collects payments, and maintains accurate records while ensuring patient confidentiality and HIPAA compliance.

Responsibilities include training staff, verifying insurance information, and coordinating with clinical staff to prepare charts and encounter forms for daily clinics, with a strong emphasis on customer service and accuracy.

Qualifications

• Minimum two years of work experience in a medical office.
• Minimum one-year supervisory experience.

Responsibilities

• Directs patients, salespeople, and visitors at check-in and checkout.
• Greets patients at check-in window, answers questions, and provides assistance as necessary.
• Verifies demographic and insurance information; collects and posts payments.
• Schedules follow-up appointments and manages patient charts and records.
• Ensures confidentiality and compliance with HIPAA and practice policies.

Skills

Management

Organizational skills

Interpersonal skills

English communication

Attention to detail

Customer service

Medical front office

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

SECTION 1: Job Summary (Summary of the basic functions of the position)Coordinates activities of Front Office, supervises staff engaged in all receptionist functions of checking-inand checking-out patients in the Front Office by performing the following duties personally or throughsubordinates.SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)Performs, assists and oversees subordinates in performing check-in and checkout duties.Check-In Duties:Directs patients, salespeople, and visitors.Greets patient(s) at check-in window, answers questions, and provides assistance as necessary.Instructs new patients in completion of medical history and information forms and updates for returning patient’s demographics and insurance information, as needed, checking forms for completion and signature(s).Confirms patients' insurance eligibility with patient, copying all pertinent information.Enters appropriate data into computer, retrieves data, types correspondence and reports.Generates encounter form and superbill.Compiles all information for visit, including referral information, and distributes to clinical staff.Prepares folders and maintains records of new patients, compiles medical charts, reports, and correspondence.Reviews medical records for completeness, assembles records into standard order, and files records in designated areas according to applicable alphabetic and numeric filing system.Check-Out Duties:Prepares medical charts, encounter forms, and superbills for next day’s clinics.Greets patient at checkout window, answers questions, and provides assistance as necessary.Retrieves superbills, verifies demographic and insurance information.Enters appropriate data into computer, retrieves data, determines patient’s portion of payment due.Collects payments and posts payment to patient’s financial record in computer, generate receipt for patient.Schedules return appointments and provides patient with appointment card.Balances charges and payments for each physician with superbills and monies.Closes credit card machine.Submits balanced report, superbills and monies to supervisor to prepare deposit.Adjusts errors and resolves complaints.Recommends establishment or revision of policies, recommends standards of performance.Complies with Practice policies and procedures, reliable and punctual, cooperates with co-workers, and maintains patient and financial confidentiality. Performs these duties with minimum supervision, performs these duties in a timely fashion, performs these duties with accuracy, and performs these duties with courtesy and compassion for the patient.Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.Performs other duties that may be necessary or in the best interest of the organizationSECTION 3: Experience RequirementsMinimum two years of work experience in a medical office.Minimum one-year supervisory experience.SECTION 4: Knowledge, Skills and Abilities RequirementsManagement and organizational skills to support and leader this functionAbility to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretationsInterpersonal skills to support customer service, functional, and team mate support needsAble to communicate effectively in English, both verbally and in writingMathematical and/or analytical ability for basic to intermediate problem solvingBasic knowledge of medical billing coding, including CPT and ICD-9 coding, required.Basic knowledge of Medicare rules and regulations, preferred.Basic knowledge of medical billing procedures and medical insurance, including credit and collection procedures, required.Basic knowledge of medical accounts receivable collection procedures, including knowledge of insurance correspondence, required.Interpersonal skills to support customer service, functional, and team mate support needsAble to communicate effectively in English, both verbally and in writingDetail oriented, professional attitude, reliableBasic to intermediate computer operationProficiency with Microsoft Excel, Word, and OutlookSpecialty knowledge of systems relating to job functionKnowledge of state and federal regulations for this position; general understanding of HIPAA guidelinesSECTION 5: Supervisory Responsibilities:Directly supervises employees in the Front Office.Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.Responsibilities include interviewing, hiring, and training employees, planning, assigning, and directing work; appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.