Front Desk (104243)

U.S. Dermatology Partners; Stillwater (OK); On-site; USD 21,000 - 23,000; Full time

Job summary

U.S. Dermatology Partners in Stillwater, OK is seeking a front desk clerk to perform clerical and administrative tasks, greet patients, answer calls, and process check-ins while ensuring data accuracy.

Ideal candidates have 1+ year front desk experience, strong English communication, and good organizational skills; proficiency in Excel, Word, and Outlook is preferred.

Qualifications

• One year or more of front desk experience, preferably in retail or clinical setting.
• Ability to follow verbal and written instructions with strong grammar and spelling.
• Knowledge of HIPAA and state/federal regulations for this position.
• Strong customer service and multitasking abilities.

Responsibilities

• Answers central telephone system and directs calls.
• Receives the public and assists patients and visitors.
• Processes data and maintains records with accuracy.
• Operates office equipment and distributes materials.
• Composes and edits correspondence and reports.
• Adheres to safety policies and supports high-quality service.
• Performs other duties as needed.

Skills

Detail oriented

Professional attitude

Reliability

Interpersonal skills

Effective English communication

Computing basics

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Job Details: Job Location: Stillwater-W 12th - Stillwater, OK 74074, Position Type: Full Time, Salary Range: $15.00 - $17.00 Hourly, Job Category: Health Care

SECTION 1: Job Summary (Summary of the basic functions of the position)

The front desk clerk performs routine clerical, secretarial and administrative work in answering telephones, receiving the public, providing customer assistance, data processing, and record-keeping.

SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)

• Maintains office procedures and assists with administrative tasks.
• Answers central telephone system and directs calls accordingly.
• Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, patients and others and refers, when necessary, to the appropriate manager, co-worker, healthcare giver, or department.
• Operates office machines and computers as required to ensure patients are processed correctly and effectively.
• Duplicates and distributes materials as necessary.
• Composes, types and edits correspondence, reports, memoranda and other material.
• Assists patients with the use of the practice / clinic facilities or services.
• Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
• Performs other duties that may be necessary or in the best interest of the organization.

Qualifications: SECTION 3: Experience Requirements

• One (1)+ year of retail or clinical front desk experience, preferred

Knowledge, Skills and Abilities Requirements

• Detail oriented, professional attitude, reliable
• Management and organizational skills to support the leadership of this function
• Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
• Interpersonal skills to support customer service, functional, and team mate support needs
• Able to communicate effectively in English, both verbally and in writing
• Mathematical and/or analytical ability for basic to intermediate problem solving
• Basic to intermediate computer operation
• Proficiency with Microsoft Excel, Word, and Outlook
• Specialty knowledge of systems relating to job function
• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

Supervisory Responsibilities

This position has no supervisory responsibilities.