Front Desk

Oliver Street Dermatology Management Llc; Chesterfield (MO); On-site; USD 21,000 - 30,000; Full time

Job summary

Oliver Street Dermatology Management Llc in Chesterfield, MO seeks a friendly front desk clerk for our clinic. You will handle phones, patient check-in, data entry and basic office tasks to keep the practice running smoothly.

We value detail, reliability, and professional English communication. Proficiency with Excel, Word and Outlook is a plus, and this is a full-time position with a collaborative team and patient-focused service.

Qualifications

• Experience in retail or clinical front desk preferred.
• Detail-oriented and reliable with strong grammar and spelling.
• Able to communicate effectively with patients and staff.

Responsibilities

• Maintains office procedures and assists with admin tasks.
• Answers central phone system and directs calls.
• Greets patients, answers questions, and routes inquiries.
• Operates office machines and computer systems for patient processing.
• Duplicates and distributes materials as needed.
• Types and edits correspondence and reports.
• Assists patients with use of facilities and services.
• Follows safety policies and supports quality customer service.
• Performs other duties as needed for the organization.

Skills

Attention to detail

Professional demeanor

Organizational skills

Verbal and written instructions

Customer service

English communication

Mathematical/analytical ability

Basic computer skills

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Job Details

Job Location: Chesterfield-Woods - Chesterfield, MO 63017

Position Type: Full Time

Job Category: Health Care

SECTION 1: Job Summary (Summary of the basic functions of the position)

The front desk clerk performs routine clerical, secretarial and administrative work in answering telephones, receiving the public, providing customer assistance, data processing, and record-keeping.

SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)

• Maintains office procedures and assists with administrative tasks.
• Answers central telephone system and directs calls accordingly.
• Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, patients and others and refers, when necessary, to the appropriate manager, co-worker, healthcare giver, or department.
• Operates office machines and computers as required to ensure patients are processed correctly and effectively.
• Duplicates and distributes materials as necessary.
• Composes, types and edits correspondence, reports, memoranda and other material.
• Assists patients with the use of the practice / clinic facilities or services.
• Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
• Performs other duties that may be necessary or in the best interest of the organization.

QualificationsSECTION 3: Experience Requirements

• One (1)+ year of retail or clinical front desk experience, preferred

SECTION 4: Knowledge, Skills and Abilities Requirements

• Detail oriented, professional attitude, reliable
• Management and organizational skills to support the leadership of this function
• Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
• Interpersonal skills to support customer service, functional, and team mate support needs
• Able to communicate effectively in English, both verbally and in writing
• Mathematical and/or analytical ability for basic to intermediate problem solving
• Basic to intermediate computer operation
• Proficiency with Microsoft Excel, Word, and Outlook
• Specialty knowledge of systems relating to job function
• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

SECTION 5: Supervisory Responsibilities:

This position has no supervisory responsibilities.