Front Desk Team Lead: Guest Experience Champion

Arbor Lodging; Arcadia (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive salary

401k program with company match

Additional benefits may be available

Job summary

Arbor Lodging is seeking a Front Desk Lead to supervise day-to-day front desk operations and reception areas for hospitality properties. You will train staff, manage clerical duties, and address guest inquiries and complaints.

The role requires hotel front desk experience, OPERA system knowledge, and strong communication. Ability to work a set schedule, stand for long hours, and lift up to 20 lb is expected; benefits include competitive salary and 401k matching.

Qualifications

• Outgoing and friendly demeanor; committed to guest satisfaction.
• Hotel Front Desk experience.
• Knowledge of OPERA reservation system.
• Effective spoken and written communication.
• Windows knowledge.
• Positive, upbeat demeanor and teamwork.
• Ability to stand for 8 hours.
• Able to lift 20 lb occasionally.
• Set schedule with availability for extra shifts.
• HS diploma or equivalent.

Responsibilities

• Assist staff with expediting problem payments.
• Follow up with guests regarding satisfaction.
• Process check-ins: reservations, room assignment, keys.
• Process all payment types (room charges, cash, checks, debit, credit).
• Offer alternatives when property is overbooked.
• Handle check-outs and resolve late or disputed charges.
• Coordinate with Housekeeping on room readiness.
• Run daily arrivals/departures reports and special requests.
• Count bank at start and end of shift; balance receipts.
• Assist with food and beverage inventory and ordering.

Skills

Outgoing demeanor

Front desk experience

Effective communication

Team oriented

Stand 8 hours

Lift 20 lb

Education

HS Diploma

Tools

OPERA system

Windows

Job description

Arbor Lodging is seeking a Front Desk Lead to supervise day-to-day front desk operations and reception areas for hospitality properties. You will train staff, manage clerical duties, and address guest inquiries and complaints.

The role requires hotel front desk experience, OPERA system knowledge, and strong communication. Ability to work a set schedule, stand for long hours, and lift up to 20 lb is expected; benefits include competitive salary and 401k matching.