Front Desk Supervisor: Elevate Guest Experience

Driftwood Hospitality Management; Rockwall (TX); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management at Rockwall Hilton in Rockwall, TX, is seeking a Front Desk Supervisor to lead a hotel front desk team and ensure consistent, high‑quality guest service for every guest. The role requires strong communication, cash handling, and staff supervision, with hands‑on training, shift coverage, and strict adherence to safety and brand standards.

You will oversee check‑in/check‑out, resolve guest issues, coordinate with housekeeping and other departments, and maintain

Qualifications

• High school diploma preferred.
• Two years combined front desk and supervisor experience.
• Excellent English communication skills.
• Strong math/calculator skills.
• Ability to input information using a moderately complex computer system.

Responsibilities

• Greet guests with courteous, clear communication and guide front desk staff.
• Oversee registration, room assignment, and cash handling with accuracy.
• Maintain safety, security procedures and emergency readiness.
• Train and supervise front desk agents; monitor attendance and performance.
• Ensure smooth check-in/out and resolve guest issues.

Skills

Front desk supervision

Customer service

English communication

Cash handling

Team leadership

Education

High school diploma preferred

Tools

PMS system

CRM Toolbox

Job description

Driftwood Hospitality Management at Rockwall Hilton in Rockwall, TX, is seeking a Front Desk Supervisor to lead a hotel front desk team and ensure consistent, high‑quality guest service for every guest. The role requires strong communication, cash handling, and staff supervision, with hands‑on training, shift coverage, and strict adherence to safety and brand standards.

You will oversee check‑in/check‑out, resolve guest issues, coordinate with housekeeping and other departments, and maintain