Front Desk Team Lead – Guest Experience

Atrium Hospitality LP; Huntsville (AL); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Career Growth & Learning

401(k) plan with company match

Health Coverage – medical, dental, and

Paid Time Off

DailyPay

tuition reimbursement

brand discounts

Wellness programs

Community service & volunteer programs

Job summary

Atrium Hospitality is seeking a Front Desk Supervisor for Huntsville, AL at Embassy Suites. You will oversee daily front desk operations, coach staff, and ensure smooth guest check-ins/check-outs with a focus on exceptional service.

Ideal candidates bring customer service and leadership experience, strong communication, and familiarity with hotel systems. This full-time role requires physical stamina and a hands-on, guest-first mindset.

Qualifications

• Customer service and leadership experience
• Strong communication skills
• Detail-oriented and organized
• Tech confident with hotel systems
• Able to lift 50 lbs and stay on your feet

Responsibilities

• Supervise daily front desk operations, ensuring smooth check-ins and check-outs
• Coach, train, and motivate front desk staff
• Handle guest concerns with urgency and professionalism
• Monitor cash handling, shift reports, and brand/safety compliance
• Assist with VIP arrivals and busy periods

Skills

Customer service

Leadership

Communication

Detail-oriented

Tech-savvy

Physical stamina

Tools

Hotel systems

Job description

Atrium Hospitality is seeking a Front Desk Supervisor for Huntsville, AL at Embassy Suites. You will oversee daily front desk operations, coach staff, and ensure smooth guest check-ins/check-outs with a focus on exceptional service.

Ideal candidates bring customer service and leadership experience, strong communication, and familiarity with hotel systems. This full-time role requires physical stamina and a hands-on, guest-first mindset.