Front Desk & Switchboard Operator

ServiceSource, Inc.; Town of Aurora (NY); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Health coverage

Disability, Life, AD&D insurance

403(b) retirement plan

Flexible Spending & Health Savings

Employee Assistance Program

Wellness Program

Tuition Assistance

Paid time off

Job summary

ServiceSource, Inc. is seeking a detail‑oriented administrative professional to support daily office operations. You'll answer inquiries, greet visitors, and help route calls and mail to the right teams.

The role emphasizes customer service, data entry, and coordinating meeting rooms, supplies, and communications. A high school diploma and at least one year in an administrative role are required. The position offers a stable work environment with benefits and opportunities to contribute to a

Qualifications

• Excellent verbal communication skills for interfacing with customers.
• Basic knowledge of Microsoft Office.
• Excellent telephone manner when handling phone calls.

Responsibilities

• Answer telephone. Route calls to appropriate personnel or department. Answer questions about organization and provide general information. Receive voice mails and respond or forward accordingly.
• Welcome on-site visitors to determine nature of business and announce visitors to appropriate personnel. Monitor visitor’s access and issue badges when required.
• Retrieve messages from voice mail and forward to appropriate personnel.
• Receive, sort, and route mail, and maintain and route publications. May track postage and add postage each month according to site number. Date stamps the mail if required.
• Maintain fax machines, assist users, send faxes, and retrieve and route incoming faxes.

Skills

Verbal communication

Telephone etiquette

Microsoft Office basics

Education

High school diploma or GED

Job description

ServiceSource, Inc. is seeking a detail‑oriented administrative professional to support daily office operations. You'll answer inquiries, greet visitors, and help route calls and mail to the right teams.

The role emphasizes customer service, data entry, and coordinating meeting rooms, supplies, and communications. A high school diploma and at least one year in an administrative role are required. The position offers a stable work environment with benefits and opportunities to contribute to a