Front Desk & Switchboard Specialist — Customer Excellence

Lexus of Great Neck; Manhasset (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical and Dental

401K Plan

Paid time off and vacation

Growth opportunities

Paid Training

Family owned and operated

Long term job security

Job summary

New Country is seeking a full-time receptionist/switchboard operator for our dealership. You will answer inbound calls, greet customers, and support service and sales teams with a courteous, professional demeanor.

We require a high school diploma or GED and strong phone skills. MS Office proficiency and CRM familiarity are a plus; prior telemarketing or hospitality experience is valued. Equal opportunity employer with growth opportunities.

Qualifications

• High school diploma or GED required.
• Exceptional telephone skills and professional voice.
• Experience in telemarketing or hospitality preferred.
• Proficient with MS Office (Word, Excel).
• Ability to learn new software quickly.
• Professional business appearance and demeanor.

Responsibilities

• Answer inbound sales and service calls.
• Operate busy switchboard and coordinate with internal teams.
• Collect payments for service and parts customers.
• Greet customers upon arrival and departure.
• Maintain a professional appearance at all times.

Skills

Telephone skills

Customer service

MS Office

CRM familiarity

Professional demeanor

Scheduling flexibility

Telemarketing experience

Hospitality background

Education

High school diploma or GED

Tools

CRM software

Job description

New Country is seeking a full-time receptionist/switchboard operator for our dealership. You will answer inbound calls, greet customers, and support service and sales teams with a courteous, professional demeanor.

We require a high school diploma or GED and strong phone skills. MS Office proficiency and CRM familiarity are a plus; prior telemarketing or hospitality experience is valued. Equal opportunity employer with growth opportunities.