Front Desk Supervisor & Team Lead

FirstService Residential; Atlanta (GA); On-site; USD 62,078,000 - 88,414,000; Full time

Job summary

FirstService Residential in Atlanta seeks a Front Desk Supervisor to oversee all Front Desk staff and ensure smooth building operations. The role requires independent work, strong communication, and exceptional customer service as you manage visitor check-ins, access control, and incident documentation.

You will schedule shifts, maintain payroll-related logs, train new hires, and assist the Property Manager with special projects.

Qualifications

• High school diploma or equivalency preferred; college courses in business or hospitality helpful.
• 2–3 years of business experience preferred.
• Command of information system hardware/software preferred.
• Effective written and verbal communication skills.
• Multiple language fluency desirable.
• Strong customer service, communication and interpersonal skills required.
• Ability to navigate the property/building quickly for job functions.
• Complete all required forms and reports.
• Ability to work extended hours and weekends as needed.
• Respond to emergencies and callouts promptly.

Responsibilities

• Oversees and schedules all Front Desk staff for building.
• Maintains schedules and timesheets/cards for payroll purposes.
• Keeps track of activity logs and incident reports for the Manager’s review.
• Trains new hires assigned to property.
• Forwards vacation and day off requests for approval.
• Assists in investigations and tape/log reviews of incidents.
• Supports the Property Manager with administrative tasks.
• Demonstrates excellent customer service, communication, and time management.
• Monitors Emergency Response System and access control.
• Greets and directs residents, guests, and invitees.
• Maintains daily logs, records, and forms.
• Resolves and follows up on complaints/issues.
• Maintains a safe and secure environment in the building.
• May be assigned other duties by the on-site property manager.
• Follows safety procedures and maintains a safe work environment.

Skills

Customer service

Communication

Multilingual

Emergency response

Education

High school diploma or equivalency

Tools

Information systems

Job description

FirstService Residential in Atlanta seeks a Front Desk Supervisor to oversee all Front Desk staff and ensure smooth building operations. The role requires independent work, strong communication, and exceptional customer service as you manage visitor check-ins, access control, and incident documentation.

You will schedule shifts, maintain payroll-related logs, train new hires, and assist the Property Manager with special projects.