Front Desk Supervisor - PM

Park Place Hotel; Traverse City (MI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

PTO

401(k) Retirement Savings Plan

Life Insurance

Disability Insurance

Hotel Room Discounts

Ongoing Training and CareerDevelopment

Job summary

Park Place Hotel in Traverse City, Michigan seeks a Front Desk Supervisor to lead and support front desk operations, ensuring courteous, efficient service and smooth guest check-in/check-out experiences. You will supervise frontline staff and collaborate with other departments to coordinate occupancy and guest needs.

The role requires supervisory experience and strong computer skills, with a high school diploma or GED (college degree preferred).

Qualifications

• High School Diploma or GED required.
• College degree in hospitality management preferred.
• Front desk experience required.
• Supervisory experience required with the ability to train.
• Proficient computer skills.

Responsibilities

• Help prepare weekly sales and business level forecast.
• Help with front desk staff scheduling to adjust accordingly when requested. Monitor and adjust for any major change in occupancy levels.
• Assist in supervising the Front Office operation to provide efficient and courteous service to each guest.
• Maintain statistics on rooms and reservations, guest arrivals and departures, average occupancy rates, and related information.
• Work closely with other departments, to properly plan and coordinate in-house activities.
• Participate in all required and requested hotel department meetings as per FOM and General Manager (GM).

Skills

Front desk experience

Supervisory experience

Proficient computer skills

Education

High School Diploma or GED

College degree in hospitality management preferred

Job description

Job Summary

We are looking for a Front Desk Supervisor to lead, & support front desk operations.

Benefits

• Medical and DentalInsurance
• PTO
• Competitive Pay
• 401(k) Retirement Savings Plan
• Life Insurance
• Disability Insurance
• Hotel Room Discounts
• Ongoing Training and Career Development

Responsibilities

• Help prepare weekly sales and business level forecast.
• Help with front desk staff schedule to adjust accordingly when requested. Monitor and adjust for any major change in occupancy levels.
• Assist in supervising the Front Office operation to provide efficient and courteous service to each guest.
• Maintain statistics on rooms and reservations, guest arrivals and departures, average occupancy rates, and related information.
• Work closely with other departments, to properly plan and coordinate in-house activities.
• Participate in all required and requested hotel department meetings as per FOM and General Manager (GM).

Qualifications

• Education: High School Diploma or GED required
• College degree in hospitality management preferred
• Front desk experience required.
• Supervisory experience required with the ability to train
• Proficient computer skills