Front Desk Supervisor - PM

Park Place Hotel & Conference Center; Traverse City (MI); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

PTO

401(k) Retirement Savings Plan

Life Insurance

Disability Insurance

Hotel Room Discounts

Ongoing Training and Career Developmen

Ongoing Training and Career Developmen

Job summary

Regency Hotel Management in Traverse City, MI is seeking a Front Desk Supervisor to lead and support front desk operations, ensuring guest satisfaction and smooth check-in/check-out processes.

The role requires supervisory experience, strong English communication, and a neat appearance; education in hospitality preferred. Collaboration with other departments and participation in FOM/GM meetings are essential.

Qualifications

• Education: High School Diploma or GED required.
• College degree in hospitality management preferred.

Responsibilities

• Help prepare weekly sales and business level forecast.
• Assist with front desk staff scheduling and occupancy adjustments.
• Assist in supervising Front Office operations to provide courteous service.
• Maintain statistics on rooms, reservations, arrivals/departures and occupancy.
• Coordinate with other departments for in-house activities.
• Participate in hotel department meetings per FOM and GM.

Skills

Supervisory experience

Proficient computer skills

Effective English communication

Lift 35 lbs

Neat appearance

Education

High School Diploma or GED

College degree in hospitality management preferred

Job description

Job Summary: We are looking for a Front Desk Supervisor to lead, & support front desk operations.

Benefits

• Medical and Dental Insurance
• PTO
• Competitive Pay
• 401(k) Retirement Savings Plan
• Life Insurance
• Disability Insurance
• Hotel Room Discounts
• Ongoing Training and Career Development

Responsibilities

• Help prepare weekly sales and business level forecast.
• Help with front desk staff schedule to adjust accordingly when requested. Monitor and adjust for any major change in occupancy levels.
• Assist in supervising the Front Office operation to provide efficient and courteous service to each guest.
• Maintain statistics on rooms and reservations, guest arrivals and departures, average occupancy rates, and related information.
• Work closely with other departments, to properly plan and coordinate in-house activities.
• Participate in all required and requested hotel department meetings as per FOM and General Manager (GM).

Qualifications

• Education: High School Diploma or GED required
• College degree in hospitality management preferred

Front Desk Experience Required.

• Supervisory experience required with the ability to train
• Proficient computer skills
• Ability to communicate effectively both verbally and in writing, with a great grasp of the English language
• Act independently with minimal or no supervision.
• Ability to occasionally lift 35 lbs.
• Must maintain a neat, clean and well-groomed appearance and follow manager appearance guidelines

About Us: At Regency Hotel Management, hospitality is who we are—and what we do best. Since 1965, we've been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience. Our teams across our multiple locations are always growing, and we're looking for motivated individuals to join us!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.