Front Desk Manager

Guru Hospitality; Allentown (Lehigh County); On-site; USD 42,000 - 65,000; Full time

Job summary

Guru Hospitality is seeking a highly organized Front Desk Manager to oversee operations at our hotel in Allentown. You will manage the front desk team, ensure seamless guest experiences, and uphold service standards.

You will work closely with housekeeping, F&B, and sales to optimize occupancy and revenue, handle guest inquiries, and train staff for peak performance. This on-site role requires strong leadership and a hospitality-first mindset.

Qualifications

• Experience supervising or managing hotel front desk teams.
• Proven leadership and staff development abilities.
• Strong problem-solving and conflict resolution skills.
• Excellent verbal and written communication with guests and staff.
• Proficient in Microsoft Office and Opera PMS.

Responsibilities

• Oversee daily front desk operations including check-ins, check-outs, and reservations.
• Address guest inquiries, handle complaints, and resolve issues promptly.
• Maintain a welcoming, professional front desk atmosphere and high service standards.
• Communicate important guest details to relevant departments for personalized service.
• Supervise, train, and mentor front desk staff; implement policies and best practices.
• Schedule work to ensure optimal coverage and performance; conduct evaluations.
• Collaborate with housekeeping, F&B, and sales to ensure smooth operations.
• Monitor cash handling, deposits, and card transactions; ensure accuracy.
• Implement reservation and pricing strategies to maximize occupancy and revenue.
• Ensure compliance with health, safety, and service regulations.
• Regularly inspect areas for cleanliness and adherence to standards.
• Analyze guest feedback and drive improvements; act as Manager on Duty as needed.

Skills

Supervisory/management experience

Leadership

Problem-solving

Communication

Microsoft Office

Tools

Opera PMS

Job description

Job Summary We are seeking a highly organized and customer-focused Front Desk Manager to oversee front desk operations at our hotel. This role is responsible for ensuring seamless guest experiences, managing the front desk team, and maintaining high service standards. The ideal candidate will have strong leadership skills, a passion for hospitality, and the ability to handle guest inquiries and operational challenges with efficiency and professionalism.

Key Responsibilities

• Guest Services & Front Desk Operations
  • Oversee daily front desk operations, including guest check-ins/check-outs, room assignments, and reservations.
  • Ensure a seamless guest experience by addressing inquiries, handling complaints, and resolving issues promptly.
  • Maintain a welcoming and professional atmosphere at the front desk, promoting excellent customer service.
  • Communicate important guest details (e.g., VIPs, special requests) to relevant departments to ensure a personalized experience.

Team Management & Training

• Supervise, train, and mentor front desk staff to uphold the highest service standards.
• Develop and implement policies, procedures, and best practices for the front desk team.
• Schedule and assign work to ensure optimal coverage and efficiency.
• Conduct regular performance evaluations and provide coaching for staff development.

Hotel Operations & Revenue Management

• Work closely with housekeeping, food and beverage, and sales teams to ensure smooth operations.
• Monitor front desk financial transactions, including cash handling, credit card processing, and deposits.
• Implement reservation and pricing strategies to maximize hotel occupancy and revenue.
• Ensure compliance with all health, safety, and service regulations.

Quality Control & Guest Satisfaction

• Regularly inspect the front desk area, public spaces, and guest rooms for cleanliness and adherence to hotel standards.
• Analyze guest feedback and implement improvements to enhance the overall guest experience.
• Serve as the Manager on Duty when required, handling any operational or guest-related concerns.

Qualifications & Requirements

• Experience: Supervisory or management experience in a hotel or hospitality setting is required.
• Leadership: Strong ability to lead, mentor, and develop a high-performing front desk team.
• Problem-Solving: Excellent decision-making and conflict resolution skills.
• Communication: Outstanding verbal and written communication skills for guest interactions and team collaboration.
• Technical Skills: Proficiency in Microsoft Office and Opera property management systems.
• Physical Requirements: Ability to stand, bend, lift up to 50 pounds, and move around the facility as needed.
• Schedule Flexibility: Availability to work mornings, evenings, weekends, and holidays; overnight shift coverage may be required.
• Licenses: A valid driver's license is required.