Front Desk Supervisor: Patient Experience & Operations Lead

NYU Langone Hospitals; Village of Patchogue (NY); Hybrid; USD 59,000 - 66,000; Full time

Job summary

NYU Langone Hospital—Long Island is seeking a Front Desk Supervisor for the Patchogue Orthopedic group to supervise front-end operations and staff, ensuring smooth patient flow and efficient check-in/check-out. The role includes training staff on Epic workflows and patient experience enhancements.

The ideal candidate will have a Bachelor's degree and 2+ years of leadership and customer service experience in a clinical setting, with a focus on policy adherence and staff development.

Qualifications

• Bachelor's degree required; 2+ years of relevant experience preferred.
• Excellent written and verbal communication; strong organizational skills and attention to detail.
• Leadership potential with ability to coach and develop staff.

Responsibilities

• Oversees staff and patient care functions of a Faculty Group Practice site.
• Manages attendance, schedules, sick time changes, and payroll for direct reports.
• Enforces HIPAA, Compliance, HR policies and standards.
• Trains staff on Epic, workflows and patient experience; delivers front-end training programs.
• Identifies opportunities to improve front-end processes and patient access; supports practice leadership.

Skills

Communication skills

Organizational skills

Attention to detail

Team player

Professional demeanor

Leadership potential

Customer service

Medical insurance knowledge

Education

Bachelor's degree

Tools

Epic

Microsoft Office

Job description

NYU Langone Hospital—Long Island is seeking a Front Desk Supervisor for the Patchogue Orthopedic group to supervise front-end operations and staff, ensuring smooth patient flow and efficient check-in/check-out. The role includes training staff on Epic workflows and patient experience enhancements.

The ideal candidate will have a Bachelor's degree and 2+ years of leadership and customer service experience in a clinical setting, with a focus on policy adherence and staff development.