Front Desk Supervisor, Neuro – Patient Experience Lead

NYU Langone Health; Town of Islip (NY); Vor Ort; USD 59.000 - 66.000; Vollzeit

Zusammenfassung

NYU Langone Hospital—Long Island seeks a Front Desk Supervisor to oversee staff and patient care at a Faculty Group Practice site. You will manage attendance, schedules, payroll for direct reports, and ensure adherence to HIPAA, Compliance and HR policies. The role requires leadership and strong customer service focus.

You will drive operational dashboards, collaborate with Billing and Administration, and coach front-end staff to improve efficiency and patient experience across the Islip site.

Qualifikationen

• A Bachelor's Degree and a minimum of 2+ years of relevant work experience required.
• Strong communication skills and ability to lead a team in a fast-paced environment.
• Excellent organizational abilities, attention to detail, and confidentiality in handling patient information.
• Knowledge of medical insurance eligibility and authorization rules is preferred.
• Proficiency with office software and basic keyboarding skills.
• Proactive leadership with the ability to coach and develop staff.

Aufgaben

• Oversees staff and patient care functions of a Faculty Group Practice site.
• Resolves employee issues, manages attendance, schedules, and payroll for direct reports.
• Enforces policies and procedures including HIPAA, Compliance, and HR standards.
• Analyzes daily data and presents monthly trend reports to leadership.
• Acts as liaison between front-desk staff and physicians to ensure patient satisfaction.
• Mentors staff, conducts meetings, and supports training for front-desk teams.

Kenntnisse

Leadership

Communication

Customer service

Office software

Ausbildung

Bachelor's degree

Tools

Epic

Microsoft Office

Jobbeschreibung

NYU Langone Hospital—Long Island seeks a Front Desk Supervisor to oversee staff and patient care at a Faculty Group Practice site. You will manage attendance, schedules, payroll for direct reports, and ensure adherence to HIPAA, Compliance and HR policies. The role requires leadership and strong customer service focus.

You will drive operational dashboards, collaborate with Billing and Administration, and coach front-end staff to improve efficiency and patient experience across the Islip site.