Ortho Front Desk Supervisor - Patient Experience Leader

NYU Langone Health System; East Patchogue (NY); On-site; USD 59,000 - 66,000; Full time

Job summary

NYU Langone Hospital-Long Island is seeking a Front Desk Supervisor to oversee front-end operations, scheduling, and staff training at the Patchogue site. The role emphasizes efficient patient flow, adherence to policies, and leadership in daily administrative activities.

The ideal candidate will have a Bachelor’s degree with 2+ years of related experience, strong communication, and proficient use of Microsoft Office and Epic workflows.

Qualifications

• Bachelor's degree required and 2+ years of relevant work experience.
• Excellent written and oral communication skills.
• Strong organizational and multitasking abilities; detail oriented.
• Proficiency with Microsoft Office suite.

Responsibilities

• Oversees front-end staff and patient care functions at the site.
• Manages attendance, scheduling, timekeeping, and payroll for direct reports.
• Enforces policies including HIPAA and compliance standards.
• Analyzes daily data and reports trends to leadership.
• Trains staff on Epic, workflows, and patient experience.
• Acts as liaison between non-physician staff and physicians to ensure service.

Skills

Leadership

Customer service

Communication

Teamwork

Problem solving

Education

Bachelor's Degree

Tools

Microsoft Office Suite

Job description

NYU Langone Hospital-Long Island is seeking a Front Desk Supervisor to oversee front-end operations, scheduling, and staff training at the Patchogue site. The role emphasizes efficient patient flow, adherence to policies, and leadership in daily administrative activities.

The ideal candidate will have a Bachelor’s degree with 2+ years of related experience, strong communication, and proficient use of Microsoft Office and Epic workflows.