Front Desk Supervisor — Medical Practice Operations Leader

NYU Langone Health; East Patchogue (NY); On-site; USD 59,000 - 66,000; Full time

Job summary

NYU Langone Hospital - Long Island in Patchogue is seeking a Front Desk Supervisor to oversee front-end operations for the Faculty Group Practice. You will supervise check-in/out, scheduling, and support of front-desk staff, ensuring staff are trained in Epic, workflows, and patient experience.

The role requires leadership, process improvement, and a focus on efficient patient flow in a fast-paced setting. Responsibilities include supervising staff, enforcing policies, analyzing daily data, and

Qualifications

• Bachelor's degree required; strong customer service capabilities.
• Excellent written and verbal communication; ability to prioritize multiple tasks.
• Progressive leadership potential with coaching and training skills.

Responsibilities

• Oversee front-end operations at the Faculty Group Practice site.
• Train staff on Epic workflows and patient-check-in processes.
• Ensure efficient patient flow and high-quality patient experience.
• Enforce policies (HIPAA, Compliance, HR) and track attendance/performance.
• Collaborate with practice leadership to implement front-end improvements.

Skills

Customer service

Communication

Leadership

Education

Bachelor's Degree

Job description

NYU Langone Hospital - Long Island in Patchogue is seeking a Front Desk Supervisor to oversee front-end operations for the Faculty Group Practice. You will supervise check-in/out, scheduling, and support of front-desk staff, ensuring staff are trained in Epic, workflows, and patient experience.

The role requires leadership, process improvement, and a focus on efficient patient flow in a fast-paced setting. Responsibilities include supervising staff, enforcing policies, analyzing daily data, and